SmartCom Summit EX23 – Building the Next Normal

Welcome to EX23, a groundbreaking online event brought to you by SmartCom Summit and CPaaS Acceleration Alliance. Over the course of nine weeks from May to June, we invite you to join us in exploring the future of Employee Experience in the “next normal”. Our event features 2 engaging sessions each week designed to inspire, inform, and ignite conversation on topics ranging from collaboration platforms and contact centers to leadership and use case studies.

EX23 will offer a dynamic mix of online sessions, including expert panel discussions, in-depth interviews, and interactive workshops. Our focus is on ensuring a truly engaging experience, moving beyond tedious slide presentations and rehearsed keynotes. Attendees can expect lively debates, enlightening insights, and opportunities to network with industry leaders, all while discovering the latest advancements in CPaaS technology.

As we delve into the world of remote work and working from anywhere, this event will showcase the transformative power of modern communication technology, including the latest in AI and room systems. With a special emphasis on how CPaaS can help build the communication infrastructure of the future, EX23 promises to be an essential event for professionals who are passionate about harnessing technology to shape the future of work.

• Collaboration Platforms Unleashed: Exploring the latest innovations in seamless communication and team collaboration tools, including integration, functionality, and user experience.
• Contact Centers Reimagined: Discussing the transformation of customer service in the remote work era, with a focus on AI-driven solutions, omnichannel support, and data-driven insights.
• Leadership and Employee Engagement in the Next Normal: Examining the role of management and leadership in fostering a productive and connected remote workforce, including strategies for maintaining motivation, team cohesion, and work-life balance.
• Real-World Use Cases: Showcasing successful implementations of CPaaS technology across diverse industries, highlighting the benefits, challenges, and outcomes achieved by organizations embracing remote work solutions.
• AI and the Future of Work: Investigating the impact of artificial intelligence on communication and collaboration, from smart virtual assistants to advanced room systems for larger organizations, and the role AI will play in shaping the employee experience of tomorrow.

Join us at EX23 to navigate the next normal and unlock the potential of Employee Experience through collaboration, innovation, and cutting-edge technology. Sign up now to be part of this exciting journey!