Creating Smart Experiences – SmartComSummit / CPaaSAA Winter Series Kick-Off
Due to personal circumstances, this livestream has now been cancelled. We apologise for the short notice but we will also do our best to re-schedule it (to be confirmed). Thank you.
We are thrilled to announce the kick-off of the SmartCom Summit / CPaaSAA Winter Series “Creating Smart Experiences” next week on December 13th. This exciting event will bring together leading experts to discuss the latest trends and opportunities in customer engagement, and how CSPs can take advantage of these developments.
Our moderator for the event will be Evan Kirstel, a well-known expert in the field of customer engagement and CSPs. He will be joined by a panel of special guests, including Adrian Swinscoe (CX Punk), Roy Dehing (Microsoft ACS Partner Program Manager), Ralph Page (Radisys Sales Director EMEA), and Iain Scholnick (Braidio Founder/CEO).
Some of the key talking points for the event will include:
- The importance of CX and how it should be driven by brand values and business outcomes, not technology. As CSPs look to improve the customer experience, it’s crucial to focus on the underlying values and goals of the business, rather than getting caught up in the latest technology trends.
- The trend towards personalized communication, including the growing importance of omni-channel chat and video. In today’s world, customers expect to be able to communicate with businesses in a variety of ways, and CSPs need to be able to meet these expectations in order to be successful.
- The opportunity for CSPs to get into the customer engagement business and how CPaaS enablers are coming to the rescue. By leveraging the power of CPaaS (Communications Platform as a Service), CSPs can quickly and easily build and deploy sophisticated customer engagement solutions that can help them compete in today’s market.
- The importance of low-code/no-code solutions for entering the SMB market with smart CX solutions. For many CSPs, the SMB market is a huge opportunity, but it can be difficult to break into without the right tools and expertise. By using low-code/no-code solutions, CSPs can quickly and easily build and deploy customer engagement solutions that can help them win over SMB customers.
Don’t miss out on this exciting event! Register now to reserve your spot and join the discussion on how to create smart experiences for your customers. We look forward to seeing you there!
