CX Today’s Charlie Mitchell presents an inspection of the 2023 Gartner Magic Quadrant for CPaaS. He’s joined by Dave Michels, Lead Analyst at TalkingPointz, and Rob Kurver, Founding Partner of the CPaaS Acceleration Alliance. Together, they discuss some of the big talking points from the Gartner […]
#CASA23 Exclusive Content! Adnan Saleem, CTO of Software and Cloud Solutions at @RadiSys, filmed live at the CPaaS Acceleration Summit (CASA23). Dive into this enlightening discussion as Adnan delves deep into the groundbreaking shifts in the communication landscape. 🔍 Highlights: – The forces driving the digital […]
#CASA23 Exclusive Interview! Dive into this enlightening conversation between Kevin Nethercott from the CPaaS Acceleration Alliance and Ellen Aartsen, Manager of Innovation and Partnerships at @KPNNederland. Hosted amidst the vibrant backdrop of CASA23 in Amsterdam, this interview unravels KPN’s strategic approach to innovation, the significance of […]
🧐 SpeechLogix shows how they are automating Know Your Customer checks for Loan Requests over the phone with integrations, AI, and CPaaS 🚀 How are they automating calls that used to take 45 minutes and had an average hold time of 10 minutes? Watch to see […]
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✨ Luware showcases their Microsoft Teams-native contact center platform with seamless integration between automated chatbot, agent chat, video, and enterprise CRM 👀 With full integration into the Microsoft Azure stack, Luware enables a native Microsoft Teams experience for agents and reduces IT overhead associated with maintain […]
🚀 Radisys demonstrates how companies can quickly and economically create advanced monitoring solutions using no-code tools, off-the-shelf video cameras, AI computer vision, and omni-channel communications. 💪 In this demo, a facility fire is detected using AI computer vision, resulting in emergency responders and facilities managers automatically […]
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👀 Watch this demonstration of Generative AI helping customers learn more about an event using WhatsApp, and then seamlessly connecting them to a live human agent when it’s time to purchase tickets. ✨ Generative AI is helping companies: 👉 Increase business through conversational commerce 👉 Improve […]
Let’s review 3 days of inspiration, impact, and education from #CASA23. Whats next for #CPaaS and the industry as a whole? @CPaaSAA