CX Today’s Charlie Mitchell presents an inspection of the 2023 Gartner Magic Quadrant for CPaaS.

He’s joined by Dave Michels, Lead Analyst at TalkingPointz, and Rob Kurver, Founding Partner of the CPaaS Acceleration Alliance.

Together, they discuss some of the big talking points from the Gartner MQ, which include:

– The report’s significance for the CPaaS space
– Twilio has got competition!
– Telcos influencing the CPaaS market
– The unlucky few to miss out on inclusion

Hosted by Charlie Mitchell, Senior Editor at CX Today News – Customer Experience Technology News #gartner #magicquadrant #cpaas

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