In the ever-evolving world of telecommunications, Dutch incumbent telco KPN is a shining example of innovation and forward-thinking. Its journey from the creation of a pioneering API Store to going all-in with Communication Platform as a Service (CPaaS) demonstrates a committed focus on customer-centric solutions. Now, as a proud member of the CPaaS Acceleration Alliance (CPaaSAA) and a sponsor of the upcoming CPaaS Acceleration Summit, KPN continues to lead by example, offering a blueprint for other telcos. We asked Erik Rieken, KPN’s Business Lead Cloud Communications, to explain.


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