Luware demonstrates a CPaaS-enabled contact center that is fully integrated with Microsoft Teams
✨ Luware showcases their Microsoft Teams-native contact center platform with seamless integration between automated chatbot, agent chat, video, and enterprise CRM 👀
With full integration into the Microsoft Azure stack, Luware enables a native Microsoft Teams experience for agents and reduces IT overhead associated with maintain multiple communications platforms.
Timestamps
00:00 – Luware Intro
01:45 – Luware Interact application
02:24 – Demonstration of automated quote requests via chat bot
03:45 – Demonstration of automated order status requests via chat bot
04:50 – The agent experience in Microsoft Teams including complete chat history
06:00 – Initiating a live video call between the agent and customer
07:20 – Unified agent dashboards in Microsoft Teams
08:20 – Integration capabilities with CRM and other applications via Microsoft Power Automate
09:30 – A complete CPaaS-enabled contact center solution
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