131 real-world CPaaS use cases powering strategy, marketing, and sales
At CASA25, we talked about outcomes — how CPaaS is evolving from technology to tangible business impact.
Today, that vision becomes reality with the launch of the CPaaSAA Case Directory — a unique, living collection of success stories from across the global CPaaS and Network API ecosystem.
This is where ideas turn into evidence.
🔍 What’s Inside
The Case Directory brings together 131 use cases (and counting) from across the industry — from messaging and AI-driven engagement to network APIs and enterprise innovation.
Each case highlights the challenge, solution, and results achieved, giving everyone in the ecosystem new ways to learn, benchmark, and inspire:
- Strategy teams can see what’s working and where the market is heading.
- Marketing teams can build stories rooted in real outcomes.
- Sales teams can use proven examples to engage customers and partners.
🔒 What Members Get
Everyone can browse the Case Directory and see a public summary of each case — but members get full access to detailed descriptions, outcomes, and insights.
It’s a powerful new member benefit that turns the collective experience of the industry into a working toolkit for your next campaign, partnership, or go-to-market plan.
Members can also contribute their own use cases to be featured in the directory:
- Connect members may submit one case per year.
- Grow and Accelerate members can contribute multiple cases and update them anytime, gaining ongoing visibility for their work across the CPaaSAA ecosystem.
🚀 Your Turn
If you’re already a member, check the directory today to make sure your best use cases are featured.
If not, contact Andrew Collinson to have them added — and be part of the growing showcase proving where CPaaS innovation is happening.
If you’re not yet a member, this is your invitation to join the alliance and see what’s possible when we share what works.