AI is no longer just an enabling technology within CPaaS—it has become a defining force behind Intelligent Engagement. Enterprises now expect real-time, context- and history-aware communications as standard, while buying criteria, competitive dynamics, and regulatory expectations continue to evolve rapidly. As we enter 2026, AI is accelerating both differentiation […]
The communications industry is entering a decisive phase. AI is no longer an experiment at the edges. Network APIs are moving from technical curiosity to commercial asset. Identity, trust, and fraud prevention are becoming foundational rather than optional. And voice itself is evolving from a human […]
Over the past weeks, Creo Solutions has rebranded as Tresic and officially launched the Tresic Intelligence Cloud — a white-label conversation intelligence and automation platform built for CSPs, MSPs, and communications-led service providers. Tresic sits squarely at the intersection of CPaaS, voice, AI, and data: helping […]
2026 promises to be an exciting year in CPaaS. A 100bn opportunity lies ahead in the vision of Intelligent Engagement, the business dream of dealing with all customers and partners in real-time. We outlined six actions to maximise that potential in the State of CPaaS 2025. […]
The year ahead is moving fast. AI is no longer theoretical, Network APIs are edging closer to real commercial impact, and enterprise expectations around trust, identity, and intelligent engagement continue to rise. Q1 2026 is where many of these conversations begin to converge — and CPaaSAA […]
Over the past two years, Network APIs have moved decisively from theory to reality. APIs are live. Platforms are launched. Press releases are plentiful. And yet, the industry still struggles to answer a simple but uncomfortable question: Where are the commercial success stories? Not prototypes. Not […]
The communications ecosystem is moving into a more execution-driven phase. AI, Network APIs, and new engagement models are no longer abstract topics — they are shaping real product decisions, real partnerships, and real go-to-market strategies. As this happens, the way the industry collaborates is maturing too. […]
As we look ahead to 2026, we know that innovative companies like yours are moving fast and working hard to stand out. You’ve got the vision, but maybe you’re a small team without a big marketing budget, or you just need the right connections to take […]
131 real-world CPaaS use cases powering strategy, marketing, and sales At CASA25, we talked about outcomes — how CPaaS is evolving from technology to tangible business impact. Today, that vision becomes reality with the launch of the CPaaSAA Case Directory — a unique, living collection of […]
The Communications Platforms as a Service (CPaaS) market, worth $32bn in 2025, could grow 3x to as much as $100bn by 2030. The demand and supply side conditions are remarkably favourable, but the path to the fastest growthfuture is neither automatic nor guaranteed. Growth will depend on how well the industry integrates AI, accelerates […]