VCon and AI are converging to unlock entirely new ways for service providers to monetize the voice, video and chat traffic they already carry. That was the message during our recent CPaaSAA advisory session titled “This New IETF Standard Will Create Seven New Revenue Streams in 2025”, where Robert Galop (Creo Solutions), Thomas McCarthy (Strolid) and Damon Finaldi (TeleCloud) guided members through the practical implications of the new vCon format and today’s production‑ready generative and agentic AI.
A vCon is essentially a “conversation container” in JSON: it gathers participant identities, full transcripts (whether voice or text), contextual data like CRM records or consent logs, and even related slide decks, then seals it all with a tamper‑evident audit trail. As an open IETF standard, vCons give you the freedom to choose your own speech‑to‑text engines, language models and compliance tools, while simultaneously offering enterprises the data lineage they now require for GDPR, HIPAA and PCI audits.
Far from treating minutes as a commodity, vCons turn them into the foundation for seven distinct managed services that tap into the interactions you already carry:
- Conversational Intelligence – On‑demand analytics and reporting for calls, chats and meetings.
- Compliance & Audit – Automated disclosure tracking and proof of consent across regulated environments.
- Prescriptive Automations – AI‑triggered tasks such as follow‑ups, dynamic discounts or case escalations.
- Real‑Time Collaboration – Live transcription, translation and response suggestions for distributed teams.
- CX Performance Analytics – Sentiment scoring, agent benchmarking and script optimization.
- Coaching & Enablement – AI‑enriched call reviews that highlight best practices and training gaps.
- Vertical‑Focused Apps – Industry‑specific modules (e.g., auto‑retail scoring, medical triage workflows) commanding premium pricing.
Early pilots have shown double‑digit ARPU uplifts when providers layer just a subset of these services onto existing UCaaS or CCaaS contracts.
A compelling takeaway from the session was how quickly these capabilities can go live. You don’t need a multi‑year roadmap or forklift upgrade. Large carriers can embed vCon capture directly into their media gateways; mid‑tier operators are already licensing off‑the‑shelf “conservers” to handle secure file creation and audit management, then wrapping them in branded portals; and niche players are white‑labelling turnkey applications that deliver paying pilots in as little as ninety days.
Building on the energy of that hour, CPaaSAA is now launching The Inner Circle: a monthly, members‑only briefing series where our trusted advisors and research partners share exactly what’s working in the field. The first session takes place on Thursday, April 24 at 16:00 CET / 10:00 ET, under the theme “Connective Insights – The Shift to Intelligent Engagement.” Each sixty‑minute gathering will dive deep into a single trend and open the floor for candid Q&A. Going forward, these sessions will land every last Thursday of the month, providing a reliable pulse on the strategies and technologies that will shape the future of CPaaS.
If you’re already part of our community, The Inner Circle is your direct line to the people and knowledge that translate strategy into action. And if you’re exploring membership, know that this level of practitioner‑level insight – along with the revenue ideas it sparks – is available only to those on the inside. Explore CPaaSAA membership