VCon and AI are converging to unlock entirely new ways for service providers to monetize the voice, video and chat traffic they already carry. That was the message during our recent CPaaSAA advisory session titled “This New IETF Standard Will Create Seven New Revenue Streams in […]
The world of communications is evolving rapidly, and at the heart of this transformation is the convergence of CPaaS, network APIs, and RCS. About a week before Mobile World Congress (MWC) 2025, I had the pleasure of speaking with Viktorija Radman from Infobip and Henry Calvert […]
In this episode of CPaaSAA Talks, I had the pleasure of sitting down with Jonathan Bean, CMO at Sinch, to discuss the rapidly evolving landscape of digital customer communications. From RCS adoption and AI integration to the role of Network APIs and what to expect at MWC Barcelona, our conversation provided a compelling look […]
The way businesses communicate with customers is changing fast. It’s no longer just about having the best tools or the flashiest tech. It’s about creating seamless, meaningful experiences that drive loyalty and growth. That’s the core message we’re championing at the CPaaS Acceleration Alliance (CPaaSAA) and […]
The second half of 2024 was a whirlwind of industry-defining events that collectively painted a clear picture of where communications and collaboration are headed. From CASA24 in September to UC EXPO, the Five9 EU Summit, Orange Open Tech, and finally Cavell Enable, one underlying trend was […]
Attending UCX in London last week, one thing became crystal clear: the UCaaS market isn’t about platforms and vendors anymore. Sitting in on a panel of four industry experts discussing the latest trends, it hit me—we’re past the days of arguing over which UCaaS platform is […]
Let’s cut right through the noise – everyone in the field of Customer Experience and Unified Communication ‘s obsessed with AI. You can’t throw a rock without hitting a “game-changing” AI solution promising to revolutionize your CX. In this article I’d like to combine some learnings […]
And you don’t even need to download a new app! I recently had the pleasure of sitting down with Adnan Saleem, Chief Technology Officer at Radisys, to discuss some exciting innovations that are shaping the future of customer experiences in the telecom space. Radisys contributed a […]
The telecommunications industry stands at a crossroads, propelled forward by the rapid advancement of technology and the advent of artificial intelligence (AI). As the industry evolves with the emergence of 5G and the anticipation of 6G, the Internet of Things (IoT), hyper-scalers, and software-defined everything, telecom […]
In the rapidly evolving telecommunications landscape, the shift from traditional telco to tech-centric operations is not just a trend—it’s a revolution. At Enterprise Connect 2024, the panel “Telco to Tech-co: Meet your new innovation partner” illuminated this transformative journey. Dave Michels, a leading voice from TalkingPointz, […]