What is the structure of the AI Voice ecosystem and how do different players contribute to deliver AI Voice and Intelligent Engagement? This extract from CPaaSAA’s report AI Voice: Who Will Run The Conversation? is the first in a series of four related articles covering ecosystem […]
A review of AI Voice market forecasts showing growth from 16-38% CAGR in different market sectors, plus growth signals, value layers, and their meanings for stakeholders. This edited extract from CPaaSAA’s report AI Voice: Who Will Run The Conversation? examines market size, growth and future trajectory […]
Sinch’s new research shows that enterprises are no longer stuck experimenting with AI agents. They are deploying them — and discovering that infrastructure, governance, trust, and cross-channel context now matter more than ever. The AI Production Paradox: Why AI Customer Engagement Is Moving From Pilots to […]
How is AI Voice being adopted across enterprises today? Drawing on case studies, adoption data and customer insights, this article shows where traction is strongest and how usage is evolving. It is based on CPaaSAA’s report AI Voice: Who Will Run The Conversation? which you can […]
How is AI Voice being adopted across enterprises today? We draw on case studies, adoption data and customer insights to show where traction is strongest and how usage is evolving. This is an extract from CPaaSAA’s report AI Voice: Who Will Run The Conversation? – you […]
This extract from CPaaSAA’s recent report AI Voice: Who Will Run The Conversation, gives an overview of where, how and why customers start their AI Voice journeys. Part 1 gave an overview of business benefits demonstrated by members’ case studies. Part 3, to follow, will explore […]
Why Network APIs must become reliable, decision-grade signals for AI In our last post, we said the industry needed a new conversation around Network APIs, not because the capabilities aren’t there, but because adoption isn’t scaling. Since then, one thing has become even clearer: the rise of […]
Enterprise Connect this year left me with a strong feeling that our industry is entering a real transition moment. AI dominated almost every conversation. Every keynote touched it. Every vendor referenced it. Every enterprise discussion circled around experimentation, adoption, and change management. But underneath those conversations, […]
Looking past the AI noise At Mobile World Congress 2026, AI was everywhere. Every hall, every keynote, every booth seemed to promise more intelligence, more automation, more value from networks, platforms, and customer interactions. None of that was surprising. What was more interesting was where the […]
AI is moving at extraordinary speed. Every week brings new models, new frameworks, new announcements — and increasingly bold claims about how AI will reshape industries. Communications and engagement platforms are no exception. But if you talk to practitioners across the CPaaS ecosystem — the people […]