Cut through the noise
The shift toward Intelligent Engagement is real but uneven. CPaaSAA research, case studies and industry dialogue help you see what’s actually happening – and what it means for your business.
The shift toward Intelligent Engagement is real but uneven. CPaaSAA research, case studies and industry dialogue help you see what’s actually happening – and what it means for your business.
Build with the ecosystem
Working groups, CAVE roundtables and shared initiatives connect the people and organizations building the next generation of communications. Not networking. Real work.
Working groups, CAVE roundtables and shared initiatives connect the people and organizations building the next generation of communications. Not networking. Real work.
Help innovation find adoption
CPaaSAA links startups, operators, platforms and investors to accelerate what’s next. The ideas exist. The infrastructure exists. The missing piece is coordinated execution.
CPaaSAA links startups, operators, platforms and investors to accelerate what’s next. The ideas exist. The infrastructure exists. The missing piece is coordinated execution.
A Platform for what comes next
Not a trade body. Not a membership club.
CPaaSAA is a working platform for the companies shaping the future of AI-driven communications.
We connect the players building the next generation of customer engagement, voice, trust, APIs and intelligent interaction — and help turn industry conversations into real partnerships, use cases and business outcomes.
The challenge is no longer understanding AI.
The challenge is turning it into scalable commercial outcomes before the market consolidates around someone else.
CPaaSAA is a working platform for the companies shaping the future of AI-driven communications.
We connect the players building the next generation of customer engagement, voice, trust, APIs and intelligent interaction — and help turn industry conversations into real partnerships, use cases and business outcomes.
The challenge is no longer understanding AI.
The challenge is turning it into scalable commercial outcomes before the market consolidates around someone else.
Trusted Across the
Communications & AI Ecosystem
Operators. Platforms. AI innovators. Strategic Partners.
100+ ecosystem participants shaping the future of AI-driven communications, Intelligent Engagement and Network APIs.
CPaaSAA is for the organizations at the intersection of communications and AI. That goes well beyond traditional CPaaS.
If you’re building or deploying any of the following, you’re in the right place:
- AI Voice and conversational agents
- Agentic and AI-native workflows
- Contact and CRM-embedded communications
- CPaaS and cloud communications platforms
- Sovereign AI and edge compute infrastructure
- Network APIs and programmable telecom capabilities
- Hyperscaler communications services
- Enterprise AI deployment at scale
Intelligent Engagement is the shift from fragmented communication tools toward AI-powered, real-time interaction across customers, employees, partners and devices.
Combining AI, communications APIs, voice, messaging and network intelligence into measurable business outcomes.
Combining AI, communications APIs, voice, messaging and network intelligence into measurable business outcomes.
The conversations that matter right now
AI Voice & Agentic Communications
Voice is no longer a channel. It’s becoming an agent. CPaaSAA is driving the shift from call handling to autonomous AI-driven conversation – and what it means for every layer of the stack.
Voice is being revalued in the AI era — but most organizations still treat it as a legacy channel instead of an intelligence layer.
Intelligent Engagement at Scale
How do communications, AI and data combine to create interactions that are context-aware, trusted and capable of acting – not just responding? This is the core question CPaaSAA is built around.
The industry still struggles to translate Network APIs into scalable commercial value. CPaaSAA brings together operators, platforms and ecosystem partners to accelerate real adoption.
Sovereign AI & Network Infrastructure
The centralized LLM model doesn’t work for regulated industries. CPaaSAA is exploring how telcos and regional infrastructure players become the hosts for compliant, low-latency AI workloads.
Ecosystem & Capital
The next era of communications won’t be built by any single company. CPaaSAA connects the telcos, platforms, AI innovators and strategic partners to accelerate real-world deployment and ecosystem growth.
Each strategic initiative is supported by CPaaSAA-owned events, curated industry participation, research, and execution-focused collaboration.
CASA26 – Where the Intelligent Engagement Ecosystem meets
CASA is CPaaSAA’s annual global summit.
It brings together leaders from telecom, CPaaS, contact center, CRM, Voice AI, agentic platforms, hyperscalers and enterprise technology – because the future of intelligent engagement doesn’t belong to a single category.
At CASA26 you can expect:
It brings together leaders from telecom, CPaaS, contact center, CRM, Voice AI, agentic platforms, hyperscalers and enterprise technology – because the future of intelligent engagement doesn’t belong to a single category.
At CASA26 you can expect:
- Real-world Intelligent Engagement cases from operators, platforms and technology innovators
- Deep dives into AI, Voice AI and agentic workflows transforming enterprise communication
- Insights on the evolving role of telecom networks in the AI-driven communications stack
- Collaboration across the ecosystem, connecting telcos, CPaaS providers, AI companies and enterprise platforms
- Forward-looking industry dialogue and research shaping the next phase of the market
Member Testimonials
Don’t take our word for it – here’s what our members say:
You tapped into a really interesting mix of people from lots of different companies in our space – a great cross-section!
CRO
Crexendo
CPaaSAA helps our teams access industry insights and connect with peers and analysts – driving smarter decisions and faster growth.
CMO
Enreach
The CPaaSAA Playbook would have saved me 6 months building our strategy – I would have paid 20-25K for the clarity it delivers.
Global Telco Strategy Lead
This is a great way to meet people, learn from peers, and speed development of our CPaaS and Network API ecosystem.
Head of Growth
KPN
CPaaSAA in Numbers
Where are we today?
0
Members & Partners
0
Member Marketcap
0
Yearly Events (on/offline)
0
2030 Market Potential