Cut through the noise
The shift toward Intelligent Engagement is real but uneven. CPaaSAA research, case studies and industry dialogue help you see what’s actually happening – and what it means for your business.
The shift toward Intelligent Engagement is real but uneven. CPaaSAA research, case studies and industry dialogue help you see what’s actually happening – and what it means for your business.
Build with the ecosystem
Working groups, CAVE roundtables and shared initiatives connect the people and organizations building the next generation of communications. Not networking. Real work.
Working groups, CAVE roundtables and shared initiatives connect the people and organizations building the next generation of communications. Not networking. Real work.
Connect innovation with scale
CPaaSAA links startups, operators, platforms and investors to accelerate what’s next. The ideas exist. The infrastructure exists. The missing piece is collaboration.
CPaaSAA links startups, operators, platforms and investors to accelerate what’s next. The ideas exist. The infrastructure exists. The missing piece is collaboration.
A Platform for what comes next
Not a trade body. Not a membership club. A working platform where the communications ecosystem builds the partnerships, insights and capabilities needed for the AI era.
CPaaSAA is for the organizations at the intersection of communications and AI. That goes well beyond traditional CPaaS.
If you’re building or deploying any of the following, you’re in the right place:
- AI Voice and conversational agents
- Agentic and AI-native workflows
- Contact and CRM-embedded communications
- CPaaS and cloud communications platforms
- Sovereign AI and edge compute infrastructure
- Network APIs and programmable telecom capabilities
- Hyperscaler communications services
- Enterprise AI deployment at scale
Real-time, context-aware, AI-powered interaction across channels, networks and workflows.
It brings together CPaaS, Network APIs, agentic AI and the orchestration layer that governs where intelligence runs – and who controls it.
It brings together CPaaS, Network APIs, agentic AI and the orchestration layer that governs where intelligence runs – and who controls it.
The conversations that matter right now
AI Voice & Agentic Communications
Voice is no longer a channel. It’s becoming an agent. CPaaSAA is driving the shift from call handling to autonomous AI-driven conversation – and what it means for every layer of the stack.
Intelligent Engagement at Scale
How do communications, AI and data combine to create interactions that are context-aware, trusted and capable of acting – not just responding? This is the core question CPaaSAA is built around.
Sovereign AI & Network Infrastructure
The centralized LLM model doesn’t work for regulated industries. CPaaSAA is exploring how telcos and regional infrastructure players become the hosts for compliant, low-latency AI workloads.
Ecosystem & Capital
The next era of communications won’t be built by any single company. CPaaSAA connects the telcos, platforms, AI innovators and capital that need each other to move fast.
Each strategic initiative is supported by CPaaSAA-owned events, curated industry participation, research, and execution-focused collaboration.
CASA26 – Where the Intelligent Engagement Ecosystem meets
CASA is CPaaSAA’s annual global summit.
It brings together leaders from telecom, CPaaS, contact center, CRM, Voice AI, agentic platforms, hyperscalers and enterprise technology – because the future of intelligent engagement doesn’t belong to a single category.
At CASA26 you can expect:
It brings together leaders from telecom, CPaaS, contact center, CRM, Voice AI, agentic platforms, hyperscalers and enterprise technology – because the future of intelligent engagement doesn’t belong to a single category.
At CASA26 you can expect:
- Real-world Intelligent Engagement cases from operators, platforms and technology innovators
- Deep dives into AI, Voice AI and agentic workflows transforming enterprise communication
- Insights on the evolving role of telecom networks in the AI-driven communications stack
- Collaboration across the ecosystem, connecting telcos, CPaaS providers, AI companies and enterprise platforms
- Forward-looking industry dialogue and research shaping the next phase of the market
Member Testimonials
Don’t take our word for it – here’s what our members say:
You tapped into a really interesting mix of people from lots of different companies in our space – a great cross-section!
CRO
Crexendo
CPaaSAA helps our teams access industry insights and connect with peers and analysts – driving smarter decisions and faster growth.
CMO
Enreach
The CPaaSAA Playbook would have saved me 6 months building our strategy – I would have paid 20-25K for the clarity it delivers.
Global Telco Strategy Lead
This is a great way to meet people, learn from peers, and speed development of our CPaaS and Network API ecosystem.
Head of Growth
KPN
CPaaSAA in Numbers
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