Conversations become computable
Voice, agents and conversation data are turning every interaction into something a machine can read, act on and learn from. Value moves from carrying the conversation to running it — and to owning what it produces.
The scarcest asset in an AI economy
When anyone can generate a voice, a face or a message, proof becomes the product. Network APIs, identity and verification, data residency and sovereign infrastructure are not API projects. They are the layer AI cannot work without
— and operators own the assets it runs on.
Nobody does this alone
The intelligence exists. The networks exist. What is missing is the coordinated execution to put them together at commercial scale. CPaaSAA is where operators, platforms, AI innovators and capital do that work.
A Platform for what comes next
Not a trade body. Not a membership club.
CPaaSAA is a working platform for the companies shaping the future of AI-driven communications.
We connect the players building the next generation of customer engagement, voice, trust, APIs and intelligent interaction — and help turn industry conversations into real partnerships, use cases and business outcomes.
The challenge is no longer understanding AI. It is deciding who runs the conversation — who orchestrates the agents, who verifies the identity behind them, and who owns the data they produce. Those decisions are being made right now, by whoever shows up.
CPaaSAA is a working platform for the companies shaping the future of AI-driven communications.
We connect the players building the next generation of customer engagement, voice, trust, APIs and intelligent interaction — and help turn industry conversations into real partnerships, use cases and business outcomes.
The challenge is no longer understanding AI. It is deciding who runs the conversation — who orchestrates the agents, who verifies the identity behind them, and who owns the data they produce. Those decisions are being made right now, by whoever shows up.
Trusted Across the
Communications & AI Ecosystem
Operators. Platforms. AI innovators. Strategic Partners.
The operators, platforms, AI innovators and analysts shaping Intelligent Engagement.
CPaaSAA is for the organizations at the intersection of communications and AI. That goes well beyond traditional CPaaS.
If you’re building or deploying any of the following, you’re in the right place:
Intelligence — AI Voice and conversational agents · agentic and AI-native workflows · CPaaS and cloud communications platforms · contact centre and CRM-embedded communications
Trust — Network APIs and programmable telecom capabilities · identity, verification and fraud prevention · sovereign AI, data residency and edge infrastructure
Transformation — enterprise AI deployment at scale · hyperscaler communications services · operators and platforms taking it to market together
The boundaries between these categories are dissolving. CPaaSAA is where the organizations shaping these converging markets align around what comes next.
Intelligence — AI Voice and conversational agents · agentic and AI-native workflows · CPaaS and cloud communications platforms · contact centre and CRM-embedded communications
Trust — Network APIs and programmable telecom capabilities · identity, verification and fraud prevention · sovereign AI, data residency and edge infrastructure
Transformation — enterprise AI deployment at scale · hyperscaler communications services · operators and platforms taking it to market together
The boundaries between these categories are dissolving. CPaaSAA is where the organizations shaping these converging markets align around what comes next.
For two centuries we built machines that did the lifting. We are now building machines that do the thinking — and thinking is turning out to be the easier of the two to automate. When cognition becomes abundant, what stays scarce is judgement, accountability, and being trusted by the person on the other end.
Communications is where all three are tested. Every interaction a business has with a customer, an employee or a partner is a moment where something has to be understood, decided and acted on — and where someone has to be answerable for the result. That is not a workflow problem. It is infrastructure, and it has to be built.
Intelligent Engagement is the shift from fragmented communication tools to coordinated, real-time interaction across customers, employees, partners and devices: AI, voice, messaging, data and network intelligence combined into outcomes a business can measure.
Communications is where all three are tested. Every interaction a business has with a customer, an employee or a partner is a moment where something has to be understood, decided and acted on — and where someone has to be answerable for the result. That is not a workflow problem. It is infrastructure, and it has to be built.
Intelligent Engagement is the shift from fragmented communication tools to coordinated, real-time interaction across customers, employees, partners and devices: AI, voice, messaging, data and network intelligence combined into outcomes a business can measure.
The conversations that matter right now
AI Voice & Agentic Communications
Voice is no longer a channel. It’s becoming an agent. CPaaSAA is driving the shift from call handling to autonomous AI-driven conversation – and what it means for every layer of the stack.
Voice is being revalued in the AI era — but most organizations still treat it as a legacy channel instead of an intelligence layer.
Intelligent Engagement at Scale
How do communications, AI and data combine to create interactions that are context-aware, trusted and capable of acting – not just responding? This is the core question CPaaSAA is built around.
The industry still struggles to translate Network APIs into scalable commercial value. CPaaSAA brings together operators, platforms and ecosystem partners to accelerate real adoption.
Sovereign AI & Network Infrastructure
The centralized LLM model doesn’t work for regulated industries. CPaaSAA is exploring how telcos and regional infrastructure players become the hosts for compliant, low-latency AI workloads.
Ecosystem & Capital
The next era of communications won’t be built by any single company. CPaaSAA connects the telcos, platforms, AI innovators and strategic partners to accelerate real-world deployment and ecosystem growth.
Each strategic initiative is supported by CPaaSAA-owned events, curated industry participation, research, and execution-focused collaboration.
CASA26 — 21–23 September, Amsterdam. For Members by Members.
CASA is CPaaSAA’s annual global summit.
It brings together leaders from telecom, CPaaS, contact center, CRM, Voice AI, agentic platforms, hyperscalers and enterprise technology – because the future of intelligent engagement doesn’t belong to a single category.
The market already knows what to build. What it cannot do alone is agree on what is true.
At CASA26 you can expect:
Arriving early? The social programme starts on the 20th.
It brings together leaders from telecom, CPaaS, contact center, CRM, Voice AI, agentic platforms, hyperscalers and enterprise technology – because the future of intelligent engagement doesn’t belong to a single category.
The market already knows what to build. What it cannot do alone is agree on what is true.
At CASA26 you can expect:
- Real-world Intelligent Engagement cases from operators, platforms and technology innovators
- Deep dives into AI, Voice AI and agentic workflows transforming enterprise communication
- Insights on the evolving role of telecom networks in the AI-driven communications stack
- Collaboration across the ecosystem, connecting telcos, CPaaS providers, AI companies and enterprise platforms
- Forward-looking industry dialogue and research shaping the next phase of the market
Arriving early? The social programme starts on the 20th.
Member Testimonials
Don’t take our word for it – here’s what our members say:
You tapped into a really interesting mix of people from lots of different companies in our space – a great cross-section!
CRO
Crexendo
CPaaSAA helps our teams access industry insights and connect with peers and analysts – driving smarter decisions and faster growth.
CMO
Enreach
The CPaaSAA Playbook would have saved me 6 months building our strategy – I would have paid 20-25K for the clarity it delivers.
Global Telco Strategy Lead
This is a great way to meet people, learn from peers, and speed development of our CPaaS and Network API ecosystem.
Head of Growth
KPN
CPaaSAA in Numbers
Where are we today?
0
Members & Partners
0
Member Marketcap
0
Yearly Events (on/offline)
0
Use Cases in Directory