Academy
Trends, market research, white papers and success stories about CPaaS and winning use cases. Learn from analysts, experts and peers.
Alliance
We bring CSPs, CPaaS platforms and industry experts together online and in-person. Best practices, deep knowledge and experience sharing.
Advisory
Strategy and execution are key to success. Our network of strategy, technology and marketing advisors helps in every step of the journey.

CPaaS Acceleration Summit Amsterdam
From a cool idea to a game-changing reality! Our spark to connect some CPaaS vendors and CSPs ignited, becoming a blazing Alliance for the global CPaaS industry. It’s clear we’re on to something big, and with CPaaS sizzling hot we’re just getting started.

We’re stoked to host our first-ever gathering in the awesome city of Amsterdam, and registration is now officially open. We can’t wait to see you there!

CPaaS Acceleration Alliance
CPaaS, Communication Platforms as a Service, has matured into full-on acceleration mode bringing with it a number of critical issues that providers need to implement to capture and scale, including strategy, organisation, portfolio, partnerships, G2M and customer success.

We bring together CPaaS platform and service providers, sales partners, industry experts and media to collaborate for mutual success and growth, building the strategies, partnerships and best practices that will power the CPaaS industry from $16B in 2022 to $100B+ by 2030.
We are the global Alliance for the CPaaS industry.

State Of CPaaS 2023
The 2023 State of CPaaS Report, crafted by the CPaaS Acceleration Alliance in collaboration with major analysts and key players in the industry, encapsulates the collective expertise and insights of thought leaders driving the next generation of CPaaS.

With the CPaaS market projected to grow from $16B in 2022 to over $100B by 2030, grasping the opportunities and challenges in this fast-paced sector is crucial.
read more & download

Latest News
Blog
by Robert Galop
on September 27, 2023

Key Insights from the Q3 Marketing Leader Round Table at CASA23

For our Q3 Marketing Leader Round Table, we took advantage of having […]
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Industry News
by Robert Galop
on September 21, 2023

Sinch named a Leader in the first Gartner® Magic Quadrant™ for CPaaS

Sinch is one of two CPaaS Acceleration Alliance Members to be recognized […]
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Industry News
by Robert Galop
on September 21, 2023

Infobip recognized as communications platform Leader by analyst firm Gartner

Infobip is one of two CPaaS Acceleration Alliance Members to be recognized […]
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Blog
by CPaaSAA
on September 20, 2023

CPaaS Acceleration Summit Day 2: Digging into AI, SMEs, UCaaS + CCaaS + CPaaS, and Go-to-market

Day 2 of CASA23 brought us deeper into the trends driving CPaaS […]
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Blog
by CPaaSAA
on September 19, 2023

CPaaS Acceleration Summit Day 1: A look at the future of telcos

The first day of CASA23 brought together a slew of industry leaders, […]
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Alliance NewsIndustry News
by CPaaSAA
on September 14, 2023

Crexendo Joins CPaaS Acceleration Alliance to Drive Innovation Forward

PHOENIX, AZ / ACCESSWIRE / September 14, 2023 / Crexendo, Inc. (Nasdaq:CXDO) (“Crexendo” or the […]
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Upcoming CPaaS Events
Discover the latest trends and innovations in the CPaaS industry at our curated selection of events, and connect with our team!
Insights & Inspiration
YouTube Video UExjZ2ZmZmFLTDlzQnc0QnhDMW55aDNzZlNPSGVaZWFoSi5CNTZFOTNGQzZEODg1RUQx Let's review 3 days of inspiration, impact, and education from #CASA23. Whats next for #CPaaS and the industry as a whole? @CPaaSAA
Let's review 3 days of inspiration, impact, and education from #CASA23.
September 29, 2023 5:22 AM
Let's review 3 days of inspiration, impact, and education from #CASA23. Whats next for #CPaaS and the industry as a whole? @CPaaSAA
Let's review 3 days of inspiration, impact, and education from #CASA23.
YouTube Video UExjZ2ZmZmFLTDlzQnc0QnhDMW55aDNzZlNPSGVaZWFoSi5CNTZFOTNGQzZEODg1RUQx
CASA23 Aftermovie
YouTube Video UExjZ2ZmZmFLTDlzQnc0QnhDMW55aDNzZlNPSGVaZWFoSi4wRjhFM0MxMTU1MEUzQ0VB
I had the honor of attending the first-ever CPaaS Summit in September of 2023 in Amsterdam. Check out the video for some insight into the event, along with some thoughts on the difference between a good conference and a great conference. The event was hosted by the CPaaS Acceleration Alliance - for more details, you can check them out online at CPaaSAA.org
What makes a great conference? CPaaS Acceleration Summit 2023 - Amsterdam
YouTube Video UExjZ2ZmZmFLTDlzQnc0QnhDMW55aDNzZlNPSGVaZWFoSi41OURENDc2NEM1MDI5Mjky
Join Kevin Nethercott from the CPaaS Acceleration Alliance as he discusses the upcoming CPaaS Showcase Challenge at #CASA23 in Amsterdam. Special guest Tom Brannon, an industry analyst and former consultant, shares his unique insights on the power of CPaaS, its transformative role in solving communication problems, and how AI is reshaping its potential. Discover what's in store for this "American Idol for CPaaS" event, learn about the judging criteria, and get a sneak peek into the exciting innovations waiting to be showcased. Whether you're a CPaaS enthusiast, a technology lover, or just curious about the latest in communications, this chat promises to be both enlightening and entertaining. See you at CASA23!
CPaaS Showcase Challenge Preview: A Deep Dive with Tom Brannon
YouTube Video UExjZ2ZmZmFLTDlzQnc0QnhDMW55aDNzZlNPSGVaZWFoSi4zMUEyMkQwOTk0NTg4MDgw
Join Kevin Nethercott from the CPaaS Acceleration Alliance as he chats with Adnan Saleem from Radisys about the upcoming CPaaS Showcase Challenge at CASA23 in Amsterdam. Dive into the emerging trends in CPaaS, including the impact of AI, machine learning, and 5G. Discover how Radisys plans to revolutionize the CPaaS industry with new, immersive applications that transcend traditional voice and messaging. Get a sneak peek into their groundbreaking demo and understand what's in store for the future of communications. Plus, hear about the exciting networking opportunities, including an exclusive canal boat ride dinner! Don't miss out; tune in and get excited for CASA23! 👥📡🌍 Remember to like, share, and subscribe for more insights into the world of CPaaS!
CPaaS 3.0: The Future of CPaaS Showcased with Adnan Saleem of Radisys | #CASA23 Preview
YouTube Video UExjZ2ZmZmFLTDlzQnc0QnhDMW55aDNzZlNPSGVaZWFoSi4wMTYxQzVBRDI1NEVDQUZE
Join Kevin Nethercott from the CPaaS Acceleration Alliance as he sits down with Oli Lifely from Luware, ahead of the much-anticipated CPaaS Showcase Challenge at CASA23 in Amsterdam. Get a peek into Luware's history, their approach to the Microsoft UC stack, and their presentation of Luware Interact at CASA23. Don't miss this insider's take on the event of the season! 🌟💼🚀 #CASA23 #CPaaS #LuwareInteract #Luware
Luware and CPaaS 3.0: Exclusive Pre-Showcase Chat with Oli Lifely
YouTube Video UExjZ2ZmZmFLTDlzQnc0QnhDMW55aDNzZlNPSGVaZWFoSi4wNEU1MTI4NkZEMzVBN0JF
Asa Larsson and Evan Kirstel talk about breaking through collaboration barriers, the latest CPaaS industry trends and how Infobip is helping their customers succeed ahead of the CPaaS Acceleration Summit in Amsterdam.
Asa Larsson from Infobip talks innovation and trends with Evan Kirstel
YouTube Video UExjZ2ZmZmFLTDlzQnc0QnhDMW55aDNzZlNPSGVaZWFoSi5CNTcxMDQ0NThBNzMxODYz
In this engaging interview, Robert Galop, CMO of CPaaS Acceleration Alliance, chats with Tom Goodwin, founder of All We Have is Now, about the challenges technology companies face in being more customer-centric. They discuss the importance of understanding not only your customer but your customer's customer, the shift in prioritization, and benchmarking against best-in-class companies. Tom emphasizes the need for businesses to rethink their KPIs and stresses the value of qualitative feedback. He also shares insights into how companies can transition to being more customer-focused and the significance of placing the customer at the center of every decision. Don't miss out on this insightful conversation that offers valuable takeaways for businesses looking to enhance their customer experience. Timestamps: 00:00 - Examples of successful tech company transformations 02:42 - Important KPIs for getting closer to the customer 04:10 - The importance of re-orienting towards the customer 06:40 - How to make the transition to be more customer-centric 10:48 - Where does customer-centricity live in the enterprise 12:55 - Designing from the customer's perspective first 14:48 - The role of AI in customer experience and centricity
CPaaSAA Talks with Tom Goodwin about customer centricity and business transformation
YouTube Video UExjZ2ZmZmFLTDlzQnc0QnhDMW55aDNzZlNPSGVaZWFoSi5CQkEwRDA0MDkwNUM2MDY1
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