Academy
Trends, market research, white papers and success stories about CPaaS and winning use cases. Learn from analysts, experts and peers.
Alliance
We bring CSPs, CPaaS platforms and industry experts together online and in-person. Best practices, deep knowledge and experience sharing.
Advisory
Strategy and execution are key to success. Our network of strategy, technology and marketing advisors helps in every step of the journey.

CPaaS Acceleration Summit Amsterdam
From a cool idea to a game-changing reality! Our spark to connect some CPaaS vendors and CSPs ignited, becoming a blazing Alliance for the global CPaaS industry. It’s clear we’re on to something big, and with CPaaS sizzling hot we’re just getting started.

We’re stoked to host our first-ever gathering in the awesome city of Amsterdam, and registration is now officially open. We can’t wait to see you there!

CPaaS Acceleration Alliance
CPaaS, Communication Platforms as a Service, has matured into full-on acceleration mode bringing with it a number of critical issues that providers need to implement to capture and scale, including strategy, organisation, portfolio, partnerships, G2M and customer success.

We bring together CPaaS platform and service providers, sales partners, industry experts and media to collaborate for mutual success and growth, building the strategies, partnerships and best practices that will power the CPaaS industry from $16B in 2022 to $100B+ by 2030.
We are the global Alliance for the CPaaS industry.

State Of CPaaS 2023
The 2023 State of CPaaS Report, crafted by the CPaaS Acceleration Alliance in collaboration with major analysts and key players in the industry, encapsulates the collective expertise and insights of thought leaders driving the next generation of CPaaS.

With the CPaaS market projected to grow from $16B in 2022 to over $100B by 2030, grasping the opportunities and challenges in this fast-paced sector is crucial.
read more & download

Latest News
Industry News
by Robert Galop
on September 21, 2023

Sinch named a Leader in the first Gartner® Magic Quadrant™ for CPaaS

Sinch is one of two CPaaS Acceleration Alliance Members to be recognized […]
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Industry News
by Robert Galop
on September 21, 2023

Infobip recognized as communications platform Leader by analyst firm Gartner

Infobip is one of two CPaaS Acceleration Alliance Members to be recognized […]
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Blog
by CPaaSAA
on September 20, 2023

CPaaS Acceleration Summit Day 2: Digging into AI, SMEs, UCaaS + CCaaS + CPaaS, and Go-to-market

Day 2 of CASA23 brought us deeper into the trends driving CPaaS […]
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Blog
by CPaaSAA
on September 19, 2023

CPaaS Acceleration Summit Day 1: A look at the future of telcos

The first day of CASA23 brought together a slew of industry leaders, […]
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Alliance NewsIndustry News
by CPaaSAA
on September 14, 2023

Crexendo Joins CPaaS Acceleration Alliance to Drive Innovation Forward

PHOENIX, AZ / ACCESSWIRE / September 14, 2023 / Crexendo, Inc. (Nasdaq:CXDO) (“Crexendo” or the […]
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Blog
by CPaaSAA
on September 7, 2023

CPaaSAA Talks Customer-Centricity with Tom Goodwin

Robert Galop recently sat down with Tom Goodwin, the founder of All […]
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Upcoming CPaaS Events
Discover the latest trends and innovations in the CPaaS industry at our curated selection of events, and connect with our team!
Insights & Inspiration
YouTube Video UExjZ2ZmZmFLTDlzQnc0QnhDMW55aDNzZlNPSGVaZWFoSi4zMUEyMkQwOTk0NTg4MDgw Join Kevin Nethercott from the CPaaS Acceleration Alliance as he discusses the upcoming CPaaS Showcase Challenge at #CASA23 in Amsterdam. Special guest Tom Brannon, an industry analyst and former consultant, shares his unique insights on the power of CPaaS, its transformative role in solving communication problems, and how AI is reshaping its potential. Discover what's in store for this "American Idol for CPaaS" event, learn about the judging criteria, and get a sneak peek into the exciting innovations waiting to be showcased. Whether you're a CPaaS enthusiast, a technology lover, or just curious about the latest in communications, this chat promises to be both enlightening and entertaining. See you at CASA23!
CPaaS Showcase Challenge Preview: A Deep Dive with Tom Brannon
September 14, 2023 4:41 AM
Join Kevin Nethercott from the CPaaS Acceleration Alliance as he discusses the upcoming CPaaS Showcase Challenge at #CASA23 in Amsterdam. Special guest Tom Brannon, an industry analyst and former consultant, shares his unique insights on the power of CPaaS, its transformative role in solving communication problems, and how AI is reshaping its potential. Discover what's in store for this "American Idol for CPaaS" event, learn about the judging criteria, and get a sneak peek into the exciting innovations waiting to be showcased. Whether you're a CPaaS enthusiast, a technology lover, or just curious about the latest in communications, this chat promises to be both enlightening and entertaining. See you at CASA23!
CPaaS Showcase Challenge Preview: A Deep Dive with Tom Brannon
YouTube Video UExjZ2ZmZmFLTDlzQnc0QnhDMW55aDNzZlNPSGVaZWFoSi4zMUEyMkQwOTk0NTg4MDgw
Join Kevin Nethercott from the CPaaS Acceleration Alliance as he chats with Adnan Saleem from Radisys about the upcoming CPaaS Showcase Challenge at CASA23 in Amsterdam. Dive into the emerging trends in CPaaS, including the impact of AI, machine learning, and 5G. Discover how Radisys plans to revolutionize the CPaaS industry with new, immersive applications that transcend traditional voice and messaging. Get a sneak peek into their groundbreaking demo and understand what's in store for the future of communications. Plus, hear about the exciting networking opportunities, including an exclusive canal boat ride dinner! Don't miss out; tune in and get excited for CASA23! 👥📡🌍 Remember to like, share, and subscribe for more insights into the world of CPaaS!
CPaaS 3.0: The Future of CPaaS Showcased with Adnan Saleem of Radisys | #CASA23 Preview
YouTube Video UExjZ2ZmZmFLTDlzQnc0QnhDMW55aDNzZlNPSGVaZWFoSi4wMTYxQzVBRDI1NEVDQUZE
Join Kevin Nethercott from the CPaaS Acceleration Alliance as he sits down with Oli Lifely from Luware, ahead of the much-anticipated CPaaS Showcase Challenge at CASA23 in Amsterdam. Get a peek into Luware's history, their approach to the Microsoft UC stack, and their presentation of Luware Interact at CASA23. Don't miss this insider's take on the event of the season! 🌟💼🚀 #CASA23 #CPaaS #LuwareInteract #Luware
Luware and CPaaS 3.0: Exclusive Pre-Showcase Chat with Oli Lifely
YouTube Video UExjZ2ZmZmFLTDlzQnc0QnhDMW55aDNzZlNPSGVaZWFoSi4wNEU1MTI4NkZEMzVBN0JF
In this engaging interview, Robert Galop, CMO of CPaaS Acceleration Alliance, chats with Tom Goodwin, founder of All We Have is Now, about the challenges technology companies face in being more customer-centric. They discuss the importance of understanding not only your customer but your customer's customer, the shift in prioritization, and benchmarking against best-in-class companies. Tom emphasizes the need for businesses to rethink their KPIs and stresses the value of qualitative feedback. He also shares insights into how companies can transition to being more customer-focused and the significance of placing the customer at the center of every decision. Don't miss out on this insightful conversation that offers valuable takeaways for businesses looking to enhance their customer experience. Timestamps: 00:00 - Examples of successful tech company transformations 02:42 - Important KPIs for getting closer to the customer 04:10 - The importance of re-orienting towards the customer 06:40 - How to make the transition to be more customer-centric 10:48 - Where does customer-centricity live in the enterprise 12:55 - Designing from the customer's perspective first 14:48 - The role of AI in customer experience and centricity
CPaaSAA Talks with Tom Goodwin about customer centricity and business transformation
YouTube Video UExjZ2ZmZmFLTDlzQnc0QnhDMW55aDNzZlNPSGVaZWFoSi5CQkEwRDA0MDkwNUM2MDY1
A CPaaS Acceleration Alliance Update @CPaasAA! With the CPaaS market projected to grow from $16B to over $100B by 2030, what are the key drivers behind this explosive growth? Join us in Amsterdam: https://casa23.amsterdam/ #CPaaS #UCaaS #CCaaS #CX
A CPaaS Acceleration Alliance Update!
YouTube Video UExjZ2ZmZmFLTDlzQnc0QnhDMW55aDNzZlNPSGVaZWFoSi5GNjAwN0Y0QTFGOTVDMEMy
Watch iotum present their CPaaS solution with a focus on our innovative Video API during the CPaaS Showcase Challenge at ITExpo 2023. In this video, they outline the commercial relevance, ease of implementation, and innovative aspects of their Video API, which can be embedded into existing applications or websites to optimize your offering. They showcase real-life examples from healthcare to gaming, and demonstrate a live integration of the video application into an online poker game. Discover how their solution powers telehealth communication solutions, and learn about our easy deployment process, security features, and full white-label solution capabilities. The iotum Video API is not just secure and easy to implement, but it is also flexible enough to fit a variety of use cases, from government and remote field services to customer experience and entertainment. #ITExpo2023 #CPaaS #iotum #VideoAPI #telehealth #communication #innovation #livedemo #technology #whitelabel #APIintegration #HIPAAcompliant #GDPRcompliant #datasecurity
iotum presents no-code 2-way video applications at the CPaaS Showcase Challenge during ITExpo 2023
YouTube Video UExjZ2ZmZmFLTDlzQnc0QnhDMW55aDNzZlNPSGVaZWFoSi43NERCMDIzQzFBMERCMEE3
🎙️CPaaSAA Talks with Pankaj Gupta @ EnableX Join Kevin Nethercott from the CPaaS Acceleration Alliance (CPaaSAA) and Pankaj Gupta from EnableX as they dive deep into the upcoming BATIC 2023 event, CPaaS Showcase Challenge, and other exciting activities in the CPaaS industry. In this insightful conversation, Pankaj sheds light on EnableX, a global player providing a full stack CPaaS platform, and its role in helping telcos and service providers offer white label communication APIs to their customers. Kevin and Pankaj discuss the transition of telcos to tech-cos, the importance of CPaaS, and why the CPaaS Acceleration Alliance is the perfect platform to bridge the gap between telcos and the CPaaS industry. 🔥Exciting Highlights: - The exciting partnership between CPaaSAA and BATIC, including the CPaaS Showcase Challenge, an interactive event where contestants will present commercially available CPaaS products to an audience and a panel of luminary judges. - A sneak peek into what EnableX might showcase as one of the contestants in the CPaaS Showcase Challenge. - Pankaj's travel itinerary, including the anticipation of exciting events in Paris, India, Singapore, Bali, and Amsterdam. - The importance of the Asian market, home to two-thirds of the world's population, thriving middle-class economies, and some of the most innovative telcos. 🌏Don't miss this engaging conversation that sets the stage for the upcoming BATIC event in Bali, Indonesia, and offers a glimpse into the future of the CPaaS industry! #CPaaS #EnableX #BATIC2023 #CPaaSAA #Telcos #TechCores #CommunicationPlatforms 📆 Upcoming Events: - BATIC 2023 - CPaaS Showcase Challenge - CASA23 - And many more! 👉Subscribe to our channel and stay tuned for more updates on CPaaS industry events and activities! --- 🔗Links: - CPaaS Acceleration Alliance: https://www.cpaasaa.com - EnableX: https://www.enablex.io - BATIC 2023: https://batic.events
CPaaSAA Talks with Pankaj Gupta from EnableX about BATIC 2023, CPaaS Enablers and Telcos
YouTube Video UExjZ2ZmZmFLTDlzQnc0QnhDMW55aDNzZlNPSGVaZWFoSi41NTZEOThBNThFOUVGQkVB
🌏 Join Kevin Nethercott from CPaaS Acceleration Alliance and Anurag from Globe Tele Services (GTS) in this enlightening conversation as they discuss the upcoming BATIC conference in Bali, Indonesia, and the exciting CPaaS Showcase Challenge that will be one of its centerpieces. 🚀 Anurag shares insights into the world of Communication Platform as a Service (CPaaS) and the revolutionary solutions GTS is developing to humanize and enhance customer engagement between enterprises and their consumers. Tune in as he teases a groundbreaking solution that GTS will present at the CPaaS Showcase Challenge. 🤖 Are AI and technology dehumanizing interactions? Kevin and Anurag dive into this topic and express how technology can actually bring cultures and people closer together, revolutionizing the way enterprises interact with their end consumers. 📅 With just ten days to go before the event, this video will get you pumped up for BATIC, a confluence for industry leaders from all over the globe, blending technology with a certain amount of pleasure to provide a fulfilling experience. 🎤 The CPaaS Showcase Challenge will feature live judges, audience voting, and an opportunity for the winner to present at the big dinner. Anurag expresses his excitement and hopes for the challenge, while Kevin looks forward to the interactions, social activities, and catching up with everyone in person. ✈️ Watch now and get ready to pack your bags for an event that combines business, technology, and pleasure in the most beautiful of settings! #BATIC #CPaaS #GlobeTeleServices #Technology #Innovation #CustomerEngagement #Bali #Conference #Interview --- 👉 Follow CPaaS Acceleration Alliance: - LinkedIn: CPaaS Acceleration Alliance - Website: https://www.cpaasaa.com - CASA23: https://casa23.amsterdam 👉 Follow Globe Tele Services: - Website: https://www.globeteleservices.com - LinkedIn: Globe Teleservices 👉 More about BATIC: - Website: https://www.batic.events/
CPaaSAA Talks with Anurag Aggarwal of GTS about BATIC2023 and the CPaaS Showcase Challenge
YouTube Video UExjZ2ZmZmFLTDlzQnc0QnhDMW55aDNzZlNPSGVaZWFoSi42Qzk5MkEzQjVFQjYwRDA4
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