The Intelligent Engagement alliance
Intelligence is getting cheap. Trust is not.
AI is moving into every business conversation. Somebody has to carry the trust. CPaaSAA is where telcos, platforms and AI companies build it, together.
What is happening
The communications stack is being rebuilt around AI.
Networks are splitting from services
Operators are separating the infrastructure they own from the customers they keep. What remains is a services business, and it looks a lot like cloud communications.
Voice is back, and it is AI
The models are ready. Product, consent, business models and distribution are not. Nobody has settled who runs the conversation.
Trust is the scarce asset
Anyone can generate a voice. Knowing who is on the line, and whether consent exists, is something only the network can tell.
The argument in full: Somebody Has to Build the Bar.
Where are you standing?
Six seats at the table. Which one is yours?
The evidence
Research, not hype.
Also on the shelf: Network APIs in ActionIntelligent EngagementState of CPaaS 2025All research
¿Qué pasa?
What is going on, and who is playing. In two places.
From CPaaSAA research, Talks and working groups
From CASA26 our flagship event · casa26.amsterdam
Who we are
For members, by members. Since 2019.
Telcos, cloud communications and AI, in one room. That triangle is where the next business gets built, and everything we do is aimed at it.
“The CPaaSAA Playbook would have saved me six months building our strategy.”
Global Telco Strategy Lead, CPaaSAA member
- Who is in the room
- Operators, cloud communications and contact centre platforms, AI voice and speech companies, hyperscalers and analysts.
- What we do
- Research with the analysts, member-chaired working groups, CASA and CAVE, and introductions that become partnerships.
- What we work on
- Intelligent Engagement, through three pillars: Intelligence, Trust and Transformation.
- Strategic partners
- GSMA on Open Gateway and network APIs. Sandbox on founders, innovation and capital.
- Membership
- Per company, four tiers, from seed-stage startups to global operators. Options
Player, or bystander?