Vocca's $20M Series A is a funding story only on the surface. Voice AI is becoming vertical workflow software, and the question for every CPaaS partner is whether they sit in the workflow or under it.
Alianza launched Crux at Navigate and Dag Peak joined us for a CPaaSAA Talk days later. Our read: the end of the winner-takes-all phone number, consent as the aggregation that matters, and the question the launch has not answered yet.
Radisys has brought five speech and voice AI partners onto its Engage Digital Platform, giving operators a route to AI communications services that run inside their own networks.
Crexendo put native vCon support in the NetSapiens core, then followed it with a conversation intelligence partnership with Tresic. Those service providers did not just get an AI feature. They got somewhere to put what the AI worked out.
In our latest CPaaSAA Talk, Sinch's Jacques Klick answers the question our AI Voice research posed - and the survey data behind it upends how the industry reads rollbacks, voice adoption and what actually predicts AI success.
KPN will launch Mobiel AI after the summer as a priced extension to its SMB mobile subscription, built inside its own network. Where the operator chose to put the product matters more than what the product does.
On 2 August, a new EU rule about AI transparency lands — and most of our industry hasn't clocked what it means yet. We saw it coming. That's exactly why we got a room talking about it in London, weeks before the deadline.
Sinch's new AI Production Paradox research validates CPaaSAA's AI Voice thesis — and puts a number on the cost of the missing middle.
Last week, the company that hired the man who co-wrote SIP decided SIP wasn’t the point anymore. On 29 June, Five9 — a CPaaSAA member — completed a leadership transition that had been building quietly for months. A new chief technology officer, a new chief sales […]
This extract from CPaaSAA’s report AI Voice: Who Will Run The Conversation? examines one of the central strategic questions in AI Voice: who controls the runtime, and what key players need to do. It builds on the previous articles in this series covering the ecosystem, telco […]