Meet Our Members

The tone used in the 80’s to trick and control the phone network to achieve free calls. People who used this frequency were often referred to as phone phreaks, and were known for manipulating high-end switching systems—which is exactly what we do. The platform, Kazoo, is a cloud unified communications software that allows users to take control of their phone system through a full suite of applications. Using the sleek interface, users can create, edit and manage phone systems without being telecom experts. Kazoo also makes it easy for developers to create telecom applications with open access to Kazoo APIs. Whether it be voice, mobile, video, fax or SMS, 2600Hz simplifies and opens the cryptic black box of telecom. Based in San Francisco, California, 2600Hz is a privately owned company.

Organisations are increasingly dealing with opposing forces which test their resolve. Performance today or innovation for tomorrow? Competition or collaboration? Investment in people or technology? Only those who can anticipate change, innovate and adapt will thrive and move ahead. At Arthur D. Little we link people, technology and strategy to help clients balance these opposing forces, overcome today’s biggest challenges and seize tomorrow’s most promising opportunities. This is the difference we make.

As a communications platform company, BICS is at the heart of the communications ecosystem, bridging telecommunications services, and the needs of enterprises. Our solutions – from global voice services, seamless roaming and IoT enablement, to global messaging – are essential for supporting today’s data-hungry consumers and digitally driven enterprises. Headquartered in Brussels, with a strong presence in Africa, Americas, Asia, Europe.

Braidio’s award-winning Platform as a Service helps accelerate sales, improve customer satisfaction, and simplify employee on-boarding. Discover the rewards of efficiently spreading knowledge and insights across any workflow and any business unit in real-time. Based in the San Francisco Bay Area, Braidio is made up of some of the most innovative and disruptive thinkers in the world. Braidio WorkStreams™ Simplify Work One Experience at a Time.

Formed by premier telecom operators, we are a leading mobile alliance serving consumers and enterprises in the Asia Pacific, Middle East and Africa. Strategic partners in Europe and the Americas extend our coverage, which leads the market in terms of network quality, coverage, quality of partners, and service and support. Our strengths in multi-country coverage empower enterprise mobility, machine-to-machine (M2M) and Internet of Things (IoT) rollouts for multinational companies. Member operators pool resources and share best practices to deliver a smooth, high-performance and unparalleled roaming experience for travellers, opening new opportunities to the roaming market. At the same time, we enable operators to optimise their resources.

We were there when BroadSoft (Cisco) Cloud Unified Communications was first installed outside the US almost 20 years ago. And we’ve grown a lot since then, developing our flagship EMU software product. Today, we have offices in Melbourne, London, Seattle, Düsseldorf and Delhi, and deliver products and services to customers in Europe, North and South America, Africa and Asia.

CableLabs is a premier innovation lab for future-forward R&D—a global meeting of minds dedicated to building and orchestrating emergent technology. By convening peers and experts to share knowledge, we energize the industry ecosystem for speed and scale. Our leading-edge research facilitates cutting-edge solutions that make connectivity faster, easier, and more profitable while our conferences and events offer neutral meeting points to gain consensus on building a better future. A uniting force for industry alignment and differentiation, CableLabs is igniting co-innovation today for the broadband of tomorrow.

Telco network capabilities are functions partly available already in 4G but new and much more powerful in the 5G network. These functions enable to get information out of the network but also to configure the network. The on-demand, secure and controlled exposure of these capabilities pave the way for transforming operator networks into service enablement platforms, facilitating the application-to-network integration, which will be key to deliver enhanced and service tailored customer experience in the 5G era. CAMARA is an open source project within Linux Foundation to define, develop and test the APIs. CAMARA works in close collaboration with the GSMA Operator Platform Group to align API requirements and publish API definitions and APIs. Harmonization of APIs is achieved through fast and agile created working code with developer-friendly documentation. API definitions and reference implementations are free to use (Apache2.0 license).

At Cirkel, we bring together emerging SaaS and Telco operators from around the world, offering strategic expertise and technical guidance to help them shape next-generation solutions. Our commitment to results-driven outcomes benefits not only the platform and operators but also their valued customers. We are dedicated to fostering innovation and growth within the SaaS and Telco industries, building strong ecosystems, and delivering actionable insights to drive measurable success.

The Cloud Communications Alliance is a peer association dedicated to the growth of the cloud communications industry. We represent the voice of the industry and provide the forum that industry leaders need to discuss key topics and advance their mutual or individual goals.

Thousands of SaaS platforms and enterprises trust Commio to power better customer experiences. Our API platform unlocks the power of flexible cloud communications, transforming yesterday’s legacy telecommunications hardware into powerful APIs that make it easy for anyone to deliver high-quality calls and text messaging at scale.

Comviva is changing the world through digital experiences. Our innovative portfolio of digital solutions and platforms brings greater choice, faster time to market and flexibility, to better meet the evolving needs of our customers as they drive growth, transform and bring efficiency. From maximizing customer lifetime value to enabling large-scale digital transformation, we partner globally with organizations in the communications and financial industry to solve problems fast and transform for tomorrow. Comviva solutions have been deployed by over 130 Communication Services Providers and Financial Institutions in more than 90 countries and have delivered the benefits of digital and mobility to billions of people around the world.

Content Guru helps organizations achieve outstanding customer experience. Its cloud-based solution, storm®, ensures that customers’ requests and issues are quickly and accurately resolved – simply put, engagement made easy. storm cloud services are used by over 1000 large-enterprise and public-sector organizations in over 50 countries, and trusted for mission-critical applications by major organizations, such as AXA, the NHS, Rakuten Communications and US Government.

Creo Solutions helps TSBs, VARs, and other Channel Partners double their share of wallet with channel-ready turnkey CX solutions. We work with the world’s most innovative technology providers to create solutions for IT, marketing, sales, operations, and finance teams. And we make it easy for channel partners to sell these solutions with bespoke marketing, sales, implementation, and billing support. Led by experienced technology and channel leaders, we get what it takes to innovate and create success in the channel.

Crexendo, Inc. (NASDAQ:CXDO) is an award-winning premier provider of cloud communication platform and services, video collaboration and managed IT services designed to provide enterprise-class cloud solutions to any size business. Crexendo’s CPaaS platform, in synergy with our other solutions, supports a vast network of over three million end users across the globe. This achievement has earned us the esteemed recognition as the ‘Fastest Growing Cloud Communications Platform in North America’ by Frost & Sullivan.

We create business value across industries by designing, delivering and operating digital solutions using intelligent and secure cloud platforms. Through our innovative digital vertical value propositions we are enabling more sustainable developments, safer cities, better government services, connected healthcare, enriched education, future of banking, and highly automated industries, manufacturing and logistics.

Our CPaaS enablement platform empowers Communications Service Providers to quickly deploy new communications solutions aiming to provide true Omnichannel & Unified communications solutions to their customers. Enabld is a one-stop-shop Communications Platform enabling Communication service providers to build own-branded CPaaS solutions and provide omnichannel communications services through one single interface.

Enreach is a European-based unified communications provider championing a style of open collaboration that makes contact between business and small teams magic. Putting right-sized technology in reach of every kind of business – no matter the size – is what we do every day for entrepreneurs, wholesale partners and service providers. We make business technology, connectivity and productivity integration easy for organisations as they grow. Businesses in different industries have requirements for staying in contact with their employees and customers. Our products and services optimise these contact points allowing people to reach new levels of productivity. Enreach is not just our name, it embodies the way we enable businesses to work. Because we understand that in the new normal, reaching the potential of what fuels business success depends on having the expertise and underlying systems to make your people their most productive.

   

GMS is the AI-driven communications solutions partner for Mobile Network Operators and Enterprises globally. GMS’ deep understanding of MNO and Enterprises messaging business, expertise in network protection, and global connectivity set the foundations for GMS to move into the future: AI communications solutions that enable great customer engagement and exceptional customer experiences. Through recent acquisitions, GMS has enhanced its product portfolio with Generative AI and Conversational AI, as well as improved the technical capabilities of GMS CPaaS platform.

i3forum is an industry body driving global collaboration and innovation. Our community helps enable and accelerate transformation across the international communications ecosystem.

Explosive data growth. Increased traffic complexity. Commoditization of legacy services. Decreasing value. Pace of transformation. We are creating a new communications model to enable operators and digital players worldwide with their core strategies, performance, and transformation. Be first to new markets. To new customers. To new revenues. Be first in the digital era. The future awaits. Be there first.

IntelePeer delivers rapidly deployable communications solutions for an always connected world. Powered with AI and analytics, our omni-channel platform instantly improves your customers’ communications experience. IntelePeer provides industry leading time-to-value automated communications solutions that work seamlessly with your existing business software and infrastructure. Our no-code templates, low-code, co-creation, and developer API options provide you with simple, easy-to-use tools that can be utilized by anyone and are also accessible through developer APIs.

iotum, a pioneer in video and audio solutions, provides channel partners with innovative products and services for remote communication and collaboration for white-label or API scenarios. The iotum platform is a CPaaS to provide app-based video, messaging, and voice services for partners to integrate into existing applications or websites as a white-label UCaaS service. iotum operates on a global MPLS network with high-quality WebRTC, RTMP live streaming, and PSTN integration.

Kandy is a cloud-based, real-time communications platform offering proprietary Unified Communications as a Service (UCaaS), Communications Platform as a Service (CPaaS), Microsoft Teams Direct Routing as a Service (DRaaS), and SIP Trunking as a Service (STaaS). Kandy’s white-label solutions enable service providers, enterprises, software vendors, systems integrators, partners and developers to enrich their applications and services with real-time contextual communications, providing a more engaging user experience. With Kandy, enterprises of all sizes and types can quickly embed real-time communications capabilities into their existing applications and business processes.

KPN is a leading telecommunications and IT provider and market leader in the Netherlands, serving both consumer and business customers with its fixed and mobile networks for telephony, broadband and television. KPN offers small-, medium-, and large-size business customers a portfolio of services including fixed and mobile telephony and internet, and solutions in core connectivity and close to core IT services such as cloud, security and workspace. In addition, KPN offers third party telecom providers access to its widespread fixed and mobile networks.

At Master of Code Global we are a team of experts developing custom world-class digital experiences for web, mobile, as well as conversational chat and voice solutions empowered by AI. Founded in 2004, with more than 250+ Masters globally, and 400+ projects delivered, our solutions have been used by more than 1 billion users worldwide. At Master of Code Global, we aspire to go far beyond impacting over a billion people worldwide with unparalleled digital experiences. We are helping to seamlessly integrate AI into businesses, elevating their performance and customer satisfaction.

Metrigy is an innovative research firm focusing on the rapidly changing areas of Unified Communications & Collaboration (UCC)/digital workplace, and Customer Experience (CX)/contact center—along with several related technologies. Metrigy delivers strategic guidance and informative content, backed by primary research metrics and analysis, for technology providers and enterprise organizations.

Azure Communication Services (ACS) offers multichannel communication APIs for adding voice, video, chat, text messaging/SMS, email, and more to all your applications.

Mosaic delivers exclusive access to today’s leading private company executives and senior technologists across emerging themes and disruptive technologies impacting both the technology sector and traditional industries. Mosaic’s customized offering provides relevant insight and front-line perspective into the topics and themes impacting our clients’ portfolios and research agendas. We work to identify the next wave of innovation ahead of industry-wide disruption. Our clients work with a dedicated account manager to deliver tailored, high-impact engagements, both in-person and over the phone. Together, Mosaic and KeyBanc Capital Markets provide an unparalleled competitive advantage in an ever-changing, dynamic market.

Nabstract is focussed on the Service Provider landscape & Enterprise segments in harnessing network exposure capabilities of networks to build enriched communication services. Nabstract’s Platform offering has been developed in form of carefully created solution of Network information & control APIs. These pre-built tools allow organizations to implement legacy & emerging new 5G network capabilities into their existing applications & workflows. Nabstract offer its platform in form of bespoke solutions for telco platforms, CPaaS, Application Providers to include 5G network API in form of tool kits in their offering for their customers.

Nimble Ape is a real time communications consultancy specialising in WebRTC and VoIP. We love building anything real-time, including native apps, VoIP apps and speech-driven apps, and offering innovative real-time solutions for businesses. We work with small companies who need help to architect a solution from the ground up and large companies who need tools that scale. Each problem is unique and we take pride in providing a highly-tailored service for each client. With over ten years of experience in the real-time industry, and previous clients including Airbnb, Dolby and Nexmo, you’re in safe hands with Nimble Ape.

Offering a single point of visibility and control in the calling ecosystem through our Entity Identity Management^TMPlatform, Numeracle supplies actionable solutions for call originators who seek to verify their status as a legal caller, respond to the improper blocking and labeling of their calls, and attach rich call data elements, such as a name and logo, to Smart Branded^TM calling campaigns. With STIR/SHAKEN rolled out, Numeracle provides Know Your Customer-based local policy solutions to properly vet entities and elevate enterprise calls to higher attestation levels, improving contact rates and restoring trust in omnichannel communications.

NUSO delivers complex cloud communication solutions in real-time through authorized channel partners serving the small to medium business (SMB) and enterprise markets. Our transparent approach presents our channel partners as an ally instead of a competitor. Natively developed real-world business communication tools seamlessly connect you to your customers, vendors, and team members across all platforms including desktop, desk phone, and mobile devices.

The technology world as we know it, is changing faster than ever. In a dynamic and complex landscape, the stakes are high, and the challenges and opportunities are real. At the start of 2020 we formed Omdia by unifying the depth and breadth of expertise from Informa Tech’s legacy research brands: Ovum, IHS Markit Technology, Tractica and Heavy Reading. This empowered us to serve the technology industry like never before. Today, we help organizations make better technology choices for their business and enable technology innovators to better understand and reach the markets they hope to serve.

OnConvergence is a boutique industry analyst firm focused on the technologies that drive human convergence, including Customer Experience, CPaaS, Team Collaboration, and Virtual/Augmented Reality.

OnConvergence seeks to bridge the gap between solution providers and customers, by leveraging our decades of consulting experience to help share education and thought leadership on innovative and emerging technologies.

We accomplish this through creative multimedia content creation, including a myriad of video content on LinkedIn and YouTube, written blog posts on leading industry sites, our podcast “Your Call is Very Important to Us,” and more.

Otto Insights is your go-to advisory brand for network API strategies within the telecom sector. We provide sharp, immediate-value strategies, advancing agile and innovative processes for our clients. Our focus: to streamline and future-proof your organisation as you look to adopt software-first practices that strengthen your revenue margins.

PieterTelecom provides specialized consultancy in the field of signaling interconnection issues between telecom networks. The focus is on mobile roaming and security interconnection issues, including the use of Open APIs to transform 5G and existing 2G/3G/4G networks into programmable service platforms in a secure and trusted manner. This is based on an extensive thought leadership background as technology expert and implementation lead in both Telco and Vendor organizations inclusive leading roles in the specification of practical guidelines in GSMA, i3forum and ETSI for the implementation of the technology standardized solutions in forums like 3GPP, ATIS and IETF.

A little about me, Adrian Swinscoe…..I’m a huge fan of organisations that do great things for their customers and I’ve been helping many to achieve their own level of greatness for over 25 years now via consulting, writing, speaking, workshops and advisory work in the areas of strategy, customer service/experience, customer insight, marketing and business development. My driving passion is helping create, develop and grow businesses that take care of their customers in the best way possible and create the great teams that are required to do that. My clients range from large, publicly traded companies to leading professional service firms and fast-growth and established smaller businesses. Here’s a partial client list…….1800Contacts, Apple, Bibby, Cancer Research, Consumers International, Costa Coffee, Crown Commercial Service, CTAM, Diesel, EIU, Freshworks, FT, GB Met College, Harper Collins, ITV, KFC, NewVoiceMedia, NowTV, Olympus, Openmarket, Pearson, Pega, Shell, Spire Healthcare, Talkdesk, TalkTalk, TUI, University of Brighton, Vonage etc ….. plus lots of smaller brands and SMEs. Whether hands-on research, consulting, coaching or facilitating a workshop, I always take an innovative and creative approach to client challenges. You can find out more about how I work with different businesses here.

Q Advisors was formed in 2001 with a single focus: to bring our clients best-in-class, independent advice by combining a level of commitment, operational understanding and industry knowledge that is unmatched in the investment banking industry.

Dramatic improvements in technologies such as artificial intelligence (AI), computer vision, natural language processing (NLP), and advanced speech analytics are taking digital communications with customers to the next level. Backed by the in-depth expertise in real-time communications technology that touches over 1.7B people globally, we have the foundation to create a high-value system that enhances both customer engagement and workforce engagement effectively. Radisys Engage – a portfolio of proven, feature-rich, and scalable real-time communication and digital engagement applications and platforms – enables endless possibilities for service providers to deliver high-margin digital solutions to their business customers.

Nothing is so consistent in the telecoms sector as change. Faster, better, stronger. Our zeal to consume more quality content, wherever we are in the world at a faster pace has turned us into an impatient crowd that stares at screens almost uninterruptedly and fidgets angrily at the smallest sign of a connection hiccup – thanks, 4G/LTE. But we all know that professionally and as businesses we need to start preparing ourselves for the next step. ROCCO has been around since 2012 and from our conception we wanted to be a catalyst for innovation with Research that wasn’t biased, sponsored or for sale to the highest bidder. We believe and we hope you agree, research based on sales, or highly engineered research which is used to sell products is not serving anyone. There are too many questions to be answered in this industry without spending time reading sales pitches disguised as insights.

At Singularity Group we work with you to define your massively transformative purpose (MTP), prepare for unpredictable change, learn a mindset and toolset to lead in tomorrow’s world and take action by starting companies, changing companies and changing communities. We help you better understand the future direction of technology, the societal and economic implications of its use and the opportunities for positive impact on a planetary scale.

We live in an era of unprecedented change, and our next normal is being built on smart communication technology. SmartCom Summit was started in 2020 to bring insight, knowledge, meaning and connection to the entire ecosystem responsible for creating this change, through events, market intelligence and best practices.

Speechmatics is the world’s leading expert in Speech Intelligence, combining the latest breakthroughs in AI to understand every voice. Speechmatics has built the most accurate, real-time, and efficient proprietary model to understand speech in any language, accent, demographic or dialect. With a global footprint, Speechmatics is changing the way companies interact with their users by breaking down barriers in communication. Speechmatics already transcribes over 500 years of audio every month, and offers capabilities to translate, summarize, and analyze to unlock the value of the human voice.

Dave Michels, a self-proclaimed communications protagonist, is the founder of TalkingPointz which offers commentary and research including the well-known monthly Insider’s Report. Dave’s unique perspective on enterprise communications and collaboration comes from a career involving communications and IT leadership positions. A published author, Dave posts opinions and research at TalkingPointz.com, co-hosts the TalkingHeadz podcast, co-hosts Real-Time Recorded video, and contributes regularly to multiple news and analysis sites including No Jitter

TelcoBridges is a leader in the design and development of carrier-grade and high-density SBCs and VoIP gateways, facilitating connectivity and security for cloud communications and traditional telco applications. Based in Montreal Canada, TelcoBridges has deployed VoIP solutions in more than 100 countries worldwide.  With leading density and efficiency, TelcoBridges products are known for their outstanding reliability and low TCO.

Smart internet and telephony solutions for your business. Telecall is an operator regulated by ANATEL (Licenses SCM and STFC), which owns a high-capacity fiber network, offering its customers a new telephony and Internet business experience, with the highest standard of quality, speed and availability. Solutions that count on a series of added values, generating to clients a greater productivity, dynamism and effectiveness in the operations. In addition to our accumulated experience and constant search for innovation and technology, Telecall is today synonymous of quality and efficiency. Reference in the telecommunications segment, we are an operator that offers complete and intelligent solutions for all types of companies.

TelecomsXChange (TCXC) is a software company that provides connectivity digital transformation solutions for telecom operators. Their TCXC PaaS solution digitizes and unifies the carrier connectivity business for voice, SMS, and numbers, with real-time billing and a white-labeled self-service portal. This solution helps operators to streamline their processes and better serve their CPaaS and enterprise customers. TCXC PaaS is designed to run in several environments including bare-metal, hybrid, private or public clouds. TelecomsXChange (TCXC) PaaS for carrier connectivity digital transformation is a crucial driver of CPaaS growth in voice, SMS, and virtual phone numbers. The use of self-service and API-enabled systems empowers carriers to unlock opportunities for their internal CPaaS offering and external CPaaS providers to expand rapidly into carrier networks, generating growth and revenue. Furthermore, this digital transformation can elevate the customer experience and drive satisfaction levels by providing self-service options and streamlining the management of voice, SMS, and virtual phone number services. In essence, TCXC’s PaaS solution is an essential enabler of digital transformation for telecom operators, and a catalyst for growth and innovation in the CPaaS space.  

Telin provides a wide range of products and solutions that can help businesses in various sectors such as wholesale, carrier-like OTT, enterprise, or retail. These solutions are designed to make business models more agile, improve connectivity, and enhance the overall customer experience.

In a world drowning in data and starved for reliable information and actionable insights, The Good Data Factory steps in to fill an ever-increasing skills and capability gap.

We serve as your strategic data and AI partner offering advisory and implementation services. Our clients, from startups to large corporations, seek us to help them effectively shape their data and AI strategies and create a sustainable competitive advantage in the digital and experience economy.

We believe this decade programmable telecoms and CPaaS are going mainstream and allow us to reinvent the way we work and live together in this age of conversations. CSPs have a unique opportunity to help their Agile Enterprises thrive in this new era, better monetise their infrastructure assets and provide added value to their increasingly demanding customers. The Next Cloud connects CSPs, innovators and enterprises through events and online communities, provides actionable insights and creates measurable results. We strategize, innovate, grow and build ecosystems.

TransNexus offers powerful software for telecom service providers, managed service providers and enterprises around the world who need the best solutions to manage and protect their telecom networks.

True North is the premier trusted advisor to the Enterprise and Service Provider B2B industry providing bespoke high impact advice combined with tailored senior level access. As world class operators and advisors, we cater to the unique needs of both early stage founders, CxO’s and boards as well as the complexity of later stage and public companies throughout their lifecycle – incubation to exit.

With locations in San Francisco, Austin, Boston, and Washington D.C., True North is connected with the country’s leading technology hubs and relationships with strategic partners and investors.

VdoTok provides easy-to-use communication APIs for developers to effortlessly integrate live media into apps and products for an engaging user experience.