Last week, the company that hired the man who co-wrote SIP decided SIP wasn’t the point anymore. On 29 June, Five9 — a CPaaSAA member — completed a leadership transition that had been building quietly for months. A new chief technology officer, a new chief sales […]
A first look at our new Network API research, previewed for members inside The Inner Circle — with the full report landing next month. This began as a closed-door preview in The Inner Circle, the member-only forum where CPaaSAA members get early, unvarnished access to our […]
This extract from CPaaSAA’s report AI Voice: Who Will Run The Conversation? examines one of the central strategic questions in AI Voice: who controls the runtime, and what key players need to do. It builds on the previous articles in this series covering the ecosystem, telco […]
What must CPaaS/Intelligent Engagement players do to compete with hyperscalers, telcos and others in the AI Voice space? This extract from CPaaSAA’s report AI Voice: Who Will Run The Conversation? examines the competitive dynamics shaping AI Voice. It follows previous articles on the ecosystem, telco-native AI […]
A few years ago, Kieran Donovan was a partner at one of the world’s largest law firms, advising tech and gaming companies on how to stay compliant across dozens of countries. For over a decade, compliance was the problem he got paid to manage — a […]
How do enterprises evaluate and adopt AI Voice solutions? What are typical approaches and criteria? This extract from CPaaSAA’s report AI Voice: Who Will Run The Conversation? follows previous articles on the ecosystem and telco-native AI Voice. You can download the full report here. AI Voice […]
The inclusion of iotum highlights a broader shift that CPaaSAA has been discussing for years. A Market Map That Says More Than It Shows It’s always interesting when a respected analyst firm publishes a market map. Not because a diagram changes the market overnight, but because […]
CPaaSAA’s The Inner Circle is an exclusive monthly webinar series for members, bringing together industry leaders, analysts, innovators, and practitioners to discuss the trends shaping the future of communications, customer engagement, AI, and network APIs. These candid sessions are designed to challenge assumptions, share insights, and […]
Getting AI Voice in every call is a significant opportunity for telecoms operators. This extract from CPaaSAA’s report AI Voice: Who Will Run The Conversation? focuses on telco-native AI Voice and the emerging concept of embedding AI directly into network-based communications. It follows the previous article […]
At Mobile World Congress earlier this year, GMS and Shabodi announced a partnership focused on helping mobile operators expose and monetize network capabilities through APIs. On the surface, that may sound like another addition to the growing list of Network API announcements flooding the telecom industry. […]