CPaaSAA is at BATIC 2026 in Bali as an official Community Partner. Founding Partner Rob Kurver speaks on 26 August and leads a CPaaSAA session on the Expert Spotlight Stage, with a first public look at our Network API research. Members get 15% off registration.
When we started our Network API research programme earlier this year, we expected a report. What we got was an ecosystem. When we looked at this market in 2025 for the State of CPaaS, we found plenty of forecasts and very little published evidence of actual […]
Sinch's new AI Production Paradox research validates CPaaSAA's AI Voice thesis — and puts a number on the cost of the missing middle.
On this week’s CPaaSAA Talk, Alex Barnett (VP Developer Ecosystem and Experience, Vonage) and Niv Raz (Senior Solution Architect, AWS) discussed the Vonage API Power for Kiro — the first CPaaS offered natively inside AWS’s agentic IDE. On paper, a developer-tooling announcement. In substance, something bigger. […]
Last week, the company that hired the man who co-wrote SIP decided SIP wasn’t the point anymore. On 29 June, Five9 — a CPaaSAA member — completed a leadership transition that had been building quietly for months. A new chief technology officer, a new chief sales […]
A first look at our new Network API research, previewed for members inside The Inner Circle — with the full report landing next month. This began as a closed-door preview in The Inner Circle, the member-only forum where CPaaSAA members get early, unvarnished access to our […]
This extract from CPaaSAA’s report AI Voice: Who Will Run The Conversation? examines one of the central strategic questions in AI Voice: who controls the runtime, and what key players need to do. It builds on the previous articles in this series covering the ecosystem, telco […]
What must CPaaS/Intelligent Engagement players do to compete with hyperscalers, telcos and others in the AI Voice space? This extract from CPaaSAA’s report AI Voice: Who Will Run The Conversation? examines the competitive dynamics shaping AI Voice. It follows previous articles on the ecosystem, telco-native AI […]
A few years ago, Kieran Donovan was a partner at one of the world’s largest law firms, advising tech and gaming companies on how to stay compliant across dozens of countries. For over a decade, compliance was the problem he got paid to manage — a […]
How do enterprises evaluate and adopt AI Voice solutions? What are typical approaches and criteria? This extract from CPaaSAA’s report AI Voice: Who Will Run The Conversation? follows previous articles on the ecosystem and telco-native AI Voice. You can download the full report here. AI Voice […]