State of CPaaS 2023
Where it started: the first State of CPaaS report, written with analysts and industry players. Back then, the market was expected to grow from $16bn to over $100bn by 2030.
The 2023 State of CPaaS report brought together analysts and thought leaders driving the next generation of CPaaS. It was written for businesses, telecom providers and anyone asking where the market was going.
It is kept here as the starting point of a series. For the current view, read the State of Intelligent Engagement 2026.
What the report covered
Trends, growth drivers and outlook
The CPaaS landscape, its evolution and key players, and the factors propelling growth over the decade.
Macro factors and opportunities
The broader economic trends shaping the market, and the untapped opportunities for businesses and service providers.
Challenges, strategies and innovators
The hurdles providers face, the strategies to overcome them, and the companies and approaches driving innovation.
Download the State of CPaaS 2023
Free to download, no form needed.
The rest of the shelf
Members help shape the next report.
Members take part in the research and work through it with the people it is about. It takes a minute to see which way in fits.