Advisory Marketplace

Otto Insights

Punk CX

• My driving passion is helping create, develop and grow businesses that take care of their customers in the best way possible and create the great teams that are required to do that.
• I’m a former teacher, economist, manager of businesses and leader of teams. I’m also a lover of simplicity and advocate of the human touch with a bit of really useful technology thrown in.
• Originally from Scotland, I have been lucky enough to have lived and worked in a number of places over the years both in the UK and overseas.
• My clients range from large, publicly traded companies to leading professional service firms and fast-growth and established smaller businesses. Here’s a partial client list…….1800Contacts, Apple, Bibby, Cancer Research, Consumers International, Costa Coffee, Crown Commercial Service, CTAM, Diesel, EIU, Freshworks, FT, GB Met College, Harper Collins, ITV, KFC, NewVoiceMedia, NowTV, Olympus, Openmarket, Pearson, Pega, Shell, Spire Healthcare, Talkdesk, TalkTalk, TUI, University of Brighton, Vonage etc ….. plus lots of smaller brands and SMEs.
• Whether hands-on research, consulting, coaching or facilitating a workshop, I always take an innovative and creative approach to client challenges. You can find out more about how I work with different businesses here.
• When not consulting, I love to share knowledge and ideas here on my blog which features interviews with the great and the good of the world of business as well as a few thoughts of my own on customer focus, building a customer centric business, customer experience, service, and employee and customer engagement.
• I’m also fortunate to have been invited to contribute to the Entrepreneur section of Forbes.com (http://www.forbes.com/sites/adrianswinscoe/) to share a few ideas there too.
• Working with the splendid folks at Pearson, I published a now best-selling book in 2016 called: How to Wow: 68 Effortless Ways to Make Every Customer Experience Amazing
• I followed that up in 2019 with Punk CX, which I describe as a visual slap in the face for the customer experience industry. You can find out more here.
• Finally, when I’m not doing all that I’m a keen but average rock-climber.

Cirkel

Creo Solutions

• CPaaSAA Accelerate Members get 10% discount on all services offered

Services:

• Marketing Plan Review
• GTM Assessment & Strategy Development
• Channel Readiness Assessment & Activation Plan
• Industry Analyst Briefing Development & Coaching
• CMO-as-a-Service
• Customer Success Review
• Custumer Success Assessment & Activation Plan

Arthur D Little

Evan Kirstel

• CPaaSAA Members get 10% discount on Evan’s Social Media Amplification and Distribution service

Q Advisors

• free introductory consultation session for technology and service providers

STL Partners

The Good Data Factory

In a world drowning in data and starved for reliable information and actionable insights, The Good Data Factory steps in to fill an ever-increasing skills and capability gap.

We serve as your strategic data and AI partner offering advisory and implementation services. Our clients, from startups to large corporations, seek us to help them effectively shape their data and AI strategies and create a sustainable competitive advantage in the digital and experience economy.

Services:

Recent Engagements:

The Next Cloud

• 10% discount on advisory projects for CPaaSAA Accelerate Members

Services:

• CPaaS Strategy Advisory
• Vendor/Platform Selection
• Strategy Assessment & Due Diligence
• GTM Strategy & Business Development
• CSP CPaaS Workshops / Coaching / Programs

Recent Projects:

• 2022-2023 VodafoneZiggo UC, CC & CPaaS – Portfolio Strategy
• 2022-2023 Sippio – Strategy Advisory
• 2021 Enreach – CPaaS Strategy Advisory/Workshops
• 2019-2022 iBasis Cloud Communications & CPaaS – Strategy & Portfolio
• 2017-2019 KPN API Store – CPaaS Lead, Strategy & Business Development
• 2015-2017 Cavell Group – Cloud Comms Market Research & Strategy
• 2015-2017 The AccelerationGroup – Telco Sales Transformation Programs
• 2014-2017 Cloud Communications Alliance – Business Development & Events

True North Advisory

True North is the premier trusted advisor to the Enterprise and Service Provider B2B industry providing bespoke high impact advice combined with tailored senior level access. As world class operators and advisors, we cater to the unique needs of both early stage founders, CxO’s and boards as well as the complexity of later stage and public companies throughout their lifecycle – incubation to exit.