Real insights. Trusted advisors. One hour a month that moves you forward.
We’re launching something new for members: The Inner Circle. A monthly, members-only session featuring one of our trusted advisory or research partners, focused on what’s actually happening in the market.
Each session gives you a direct line to the experts behind the insights—from strategic shifts and market data to hands-on execution. It’s fast, focused, and meant for insiders shaping the future of CPaaS and communications.
These sessions build on the work we’re already doing together: the annual State of CPaaS, the Service Provider Playbook and the insights derived from that, and everything we explore at CASA25 and our other events. The difference? Now we’re going deeper, once a month, with the advisory marketplace partners that “get it”—and get results.
Kicking Off April 24:
Connective Insights – The Shift to Intelligent Engagement
We’ll open the series with a deep dive into one of the most important trends in our ecosystem:
From omnichannel to intelligent engagement.
Based on our Service Provider Playbook, we’ll explore how CPaaS is powering smarter, AI-driven customer experiences. From contextual conversations to real-time decisioning, we’ll show how the leading players are going beyond messaging to deliver true engagement.
Whether you’re shaping GTM, product, or CX strategy—this session will help you see what’s next, and how to get there.
Save the Date
The Inner Circle | First Edition
Topic: Connective Insights – The Shift to Intelligent Engagement
Date: Thursday, April 24
Time: 16:00 CET / 10:00 ET
Access: Members only
Then, mark your calendar—because this will happen every last Thursday of the month.
If you’re a member, this is your inside track.
If you’re an advisor, this is your opportunity to lead the conversation.
And if you care about turning strategy into action—you won’t want to miss it!
I've spent my career in IT and telecoms building bridges, from the early days of cloud communications to today's reset around APIs, CPaaS and AI.
As Founding Partner of The Next Cloud and CPaaSAA, I help telcos, CPaaS players and AI-native scaleups work out where they fit in the AI era, through strategy, ecosystem building and events.
My view: the value is moving from platforms to outcomes, and real innovation comes from ecosystems, not incumbents acting alone.
Based in Amsterdam, usually somewhere else.
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