Some evenings just come together. Not because everything went to plan — but because the right people showed up, the conversation went somewhere real, and you left the room thinking: this is working. That was New York City this week. How We Got Here A few […]
Our April Telco API Working Group ended with one of the most honest and valuable discussions we’ve had so far on Network APIs. Not a polished panel. Not a one-way presentation. But a real, open exchange between operators, CPaaS players, aggregators, and ecosystem partners. The kind […]
Back in September, on stage at CASA25, we announced a strategic partnership with Sandbox Industries—a US-based investment firm with decades of experience working with large corporates and innovation ecosystems. That moment wasn’t just another announcement. It was a signal that we’re serious about turning all the […]
Why Network APIs must become reliable, decision-grade signals for AI In our last post, we said the industry needed a new conversation around Network APIs, not because the capabilities aren’t there, but because adoption isn’t scaling. Since then, one thing has become even clearer: the rise of […]
A few weeks ago, CPaaSAA members got an early look at one of the biggest themes shaping the future of communications. During our February The Inner Circle session, Andrew Collinson presented a preview of CPaaSAA’s first AI Voice research paper — sharing early findings, industry signals, […]
Guest blog by Courtney Latta, Principal, Valence Strategy Group Network APIs don’t have a technology problem. They have an economics problem. The infrastructure exists. Standards are maturing. The capabilities are real. Yet enterprise adoption is still moving more slowly than the industry expected. The reason is […]
AI is moving at extraordinary speed. Every week brings new models, new frameworks, new announcements — and increasingly bold claims about how AI will reshape industries. Communications and engagement platforms are no exception. But if you talk to practitioners across the CPaaS ecosystem — the people […]
To make sure your company’s successes are considered in our research, blogs and publications, please contribute your real-life examples to our Case Directory. Here’s why you should, and how you can do that. A key goal for CPaaSAA is to promote the best new examples of […]
A curated one-year entry lane for pre-seed builders shaping the future of communications The next wave of communications and AI will not be built only by large incumbents. It will emerge from small teams experimenting at the edge — founders testing new voice models, early-stage developers […]
AI is no longer just an enabling technology within CPaaS—it has become a defining force behind Intelligent Engagement. Enterprises now expect real-time, context- and history-aware communications as standard, while buying criteria, competitive dynamics, and regulatory expectations continue to evolve rapidly. As we enter 2026, AI is accelerating both differentiation […]