SmartCom Summit Winter 2022 – Creating Smart Experiences
We’re joining SmartCom Summit this Winter for 3 months of interviews, panel discussions, showcases and meetups on Creating Smart Experiences in customer contact.
Post pandemic, customer engagement is moving to the cloud and innovating like never before. Call centers become omni channel contact centers, front and back office are integrated for optimal satisfaction and efficiency, CPaaS allows all sorts of new customer (and employee) interactions to be created exactly as needed, and CSPs are getting more and more important in the delivery of all these new services.
Each week, new sessions are livestreamed, and a number of in-person meetups are also part of the program.
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