SmartCom Summit Winter 2022 – Creating Smart Experiences

🔥 Hot off the press! Our latest panel discussion featuring industry experts Courtney Munroe and Melissa Fremeijer from IDC, as well as Kevin Nethercott and Rob Kurver from the CPaaS Acceleration Alliance, dives deep into the most important trends shaping the future of the CPaaS market. Don't miss out on these valuable insights from the leaders driving innovation in the field!

🚀 From investment appetite, opportunities for CSPs and channel, AI/ML adoption, expansion of the portfolio, to telco API standardization and a focus on use cases, the panelists touch on the top trends that will define the CPaaS landscape in the years to come. The conversation is fueled by IDC's 2023 CPaaS Marketplace research, making it an unmissable event for anyone interested in the space.

Exploring the Future of CPaaS with Microsoft ACS - Expert Panel Discussion 🚀

Insightful panel discussion with Roy Dehing (Microsoft), Gidi Adlersberg (AudioCodes), Charlie Doubek (NTT Global), and Rob Kurver (CPaaS Acceleration Alliance) about Microsoft Azure Communication Services (ACS) and the evolving landscape of CPaaS. They delved into the unique features of ACS, the importance of customer tech-awareness, and the role of AI in shaping the future of customer experiences.

Don't miss out on this engaging conversation covering essential topics like ACS integration with Microsoft services, real-world use cases, and how AI-driven technologies like ChatGPT will revolutionize the communication sector.

Contact centers are changing at an incredible pace, with front and back offices merging and the entire organisation becoming responsible for great customer experience across multiple channels!

Hear from thought leaders from Anywhere365, Puzzel and Pridis about the changes they see in the market place and the opportunities this creates for enterprises and channel partners.

In this interview, Kevin Nethercott and Rob Kurver of the CPaaS Acceleration Alliance talk to Raul Castanon of S&P Global about the latest research, insights and trends in CPaaS, the growth of the industry as SMEs accelerate their digital transformation, the drivers for success and the role of CSPs large and small.

The CPaaS Showcase Challenge at ITEXPO. Let's discuss!

Want to create live streams like this? Check out StreamYard: https://streamyard.com/pal/4931680835207168

Just in case you missed it, here's a recap of the CPaaS Showcase Challenge organised by the CPaaS Acceleration Alliance at ITEXPO earlier this month.

Watch four of the CPaaSAA Members - Dora Bloom (iotum), Haitham El-Hanafi (SpeechLogix), Mark Diaz (Vinix) and Trent Dewey (Crexendo) - battle it out before a panel of industry legend judges (Jeff Pulver, Alan Percy, Jordan Rupar, Robert Galop, Kevin Nethercott) and learn about the amazing use cases CPaaS makes possible these days!

ChatGPT put AI at the top of everybody's agenda. Prepare to be blown away by these experts when they talk about the application of AI & ML in real-life situations, and the concrete results it can create in customer experience.

Join the conversation on the Future of Communications as Kevin Nethercott (@CPaaS Acceleration Alliance) explores the challenges and opportunities of #CPaaS for Telcos with Ahmed Omer (@E&) and Sebastian Schumann (@DTAG).

Get a first-hand insight into the innovative world of cloud communications and CX and discover how it's shaping the future of the telecom industry. Don't miss out on this unmissable event!

#CPaaS #Telco #Communication #Innovation #cx #cx22

What are the latest trends in the #CPaaS market? Let's Talk Insights, Inspiration & Impact for CSPs and CPaaS Enablers @ITexpo w/ @kevnet & @cpasaa #telecom #cloud #MWC23 #5G #CX