At the CPaaS Acceleration Alliance (CPaaSAA), we’re constantly exploring the forefront of customer experience innovation. This year’s panel at Enterprise Connect 2024, “Accelerating CX Innovation with CPaaS,” offered a treasure trove of insights for CX and IT professionals aiming to harness the latest in communication technologies. […]
Convergence: A top priority for Service Providers and Technology Providers The Communications Convergence Working Group had the second highest level of interest from CPaaSAA members in 2023. And for three good reasons: The CX Transformation Wave: Converged solutions enable platforms to support rich CX use cases. […]
Over the last few years, despite the investment in self-service tools and technology to help drive proactive, predictive and pre-emptive service, live, and asynchronous, customer support channels have remained solidly important, especially when a customer’s issue is urgent, concerning or complex. These interactions often carry heightened […]
We recently spoke with industry experts about using CPaaS with UCaaS and CCaaS to enhance CX and EX for companies. Our panel covered three key topics for enterprise CX and technology leaders: Keep reading to learn more from four industry experts and CPaaSAA members: Enterprise CPaaS […]
Microsoft’s Azure Communication Services is a game changer for organizations needing a modern CX approach that complements their Microsoft Teams capabilities In the field of customer experience (CX) innovation, Microsoft has emerged as a vanguard for organizations that are striving to differentiate themselves at every stage […]