Over the last few years, despite the investment in self-service tools and technology to help drive proactive, predictive and pre-emptive service, live, and asynchronous, customer support channels have remained solidly important, especially when a customer’s issue is urgent, concerning or complex. These interactions often carry heightened […]
We recently spoke with industry experts about using CPaaS with UCaaS and CCaaS to enhance CX and EX for companies. Our panel covered three key topics for enterprise CX and technology leaders: Keep reading to learn more from four industry experts and CPaaSAA members: Enterprise CPaaS […]
Microsoft’s Azure Communication Services is a game changer for organizations needing a modern CX approach that complements their Microsoft Teams capabilities In the field of customer experience (CX) innovation, Microsoft has emerged as a vanguard for organizations that are striving to differentiate themselves at every stage […]
