CPaaSAA’s The Inner Circle is an exclusive monthly webinar series for members, bringing together industry leaders, analysts, innovators, and practitioners to discuss the trends shaping the future of communications, customer engagement, AI, and network APIs. These candid sessions are designed to challenge assumptions, share insights, and […]
Our April Telco API Working Group ended with one of the most honest and valuable discussions we’ve had so far on Network APIs. Not a polished panel. Not a one-way presentation. But a real, open exchange between operators, CPaaS players, aggregators, and ecosystem partners. The kind […]
This edited extract from CPaaSAA’s recent report AI Voice: Who Will Run The Conversation gives an overview of business benefits demonstrated by members’ case studies, with highlights of 3x conversion rates, >30% booking conversion rates, time and cost savings, and 60% reduction in conversation times. It […]
Back in September, on stage at CASA25, we announced a strategic partnership with Sandbox Industries—a US-based investment firm with decades of experience working with large corporates and innovation ecosystems. That moment wasn’t just another announcement. It was a signal that we’re serious about turning all the […]
I recently sat down with Sam Wilson (CEO) and Chris Angus from 8×8, and what struck me most was how fundamentally different their approach actually is. Not because of the technology, but because they genuinely start with the customer. They begin with the problem. They define […]
Why Network APIs must become reliable, decision-grade signals for AI In our last post, we said the industry needed a new conversation around Network APIs, not because the capabilities aren’t there, but because adoption isn’t scaling. Since then, one thing has become even clearer: the rise of […]
Looking past the AI noise At Mobile World Congress 2026, AI was everywhere. Every hall, every keynote, every booth seemed to promise more intelligence, more automation, more value from networks, platforms, and customer interactions. None of that was surprising. What was more interesting was where the […]
AI is moving at extraordinary speed. Every week brings new models, new frameworks, new announcements — and increasingly bold claims about how AI will reshape industries. Communications and engagement platforms are no exception. But if you talk to practitioners across the CPaaS ecosystem — the people […]
First real use cases are emerging — from voice AI to intelligent engagement — but separating innovation from hype is getting harder. Walking the halls at Mobile World Congress this week, one thing was impossible to miss: AI is everywhere. AI in the network.AI in the […]
At the GSMA Open Gateway Summit during MWC Barcelona this week, one comment stuck with me. “We need to talk less about APIs and more about the problems we want to solve.” That line came from Irene Bernal of Telefónica, and it captured a shift that […]