A summary of key insights and discussions from the quarterly CPaaS Acceleration Alliance CSP roundtable with industry leaders from IntelePeer, Syniverse, Telia, Zain, and Enreach. Introduction The CPaaS Acceleration Alliance organized another CSP roundtable session to explore the rapidly growing Communication Platform as a Service (CPaaS) […]
More than ever before, competition within any industry is driven by the ability to digitally transform business operations and provide customers both current and future with an experience that proves why your core functionality rises to the top among the competition. For small and medium enterprises […]
Mobile World Congress returned to form this year, welcoming over 88,500 attendees from 202 countries. The CPaaS Acceleration Alliance team braved the crowds last week, making sure we got our daily step counts in as we connected with members, partners, and other leaders in the communications […]
As we wrapped up another awesome CPaaS Showcase Challenge this week, where I was one of the judges, one thing absolutely floored me. Spoiler alert… It wasn’t any of the great solutions from our contestants: This is all great stuff that marketing, operations, and sales teams should be using this year. […]
Recently, I had the privilege of sitting down with Jeff Pulver and Rich Tehrani for a conversation ahead of the ITEXPO conference. Both Jeff and Rich are industry veterans, having been at the forefront of the telecommunications industry for many years. During our chat, we discussed […]
The Cloud Communications Alliance annual event, Cloud Connections 2023, was held Jan 16-18 at the W Hotel in Ft Lauderdale, Florida. Leaders from around the industry came together for two days and shared experiences and knowledge that were helpful for all that attended. Arguably the most popular […]
Earlier this month I had the privilege of moderating a great panel session for SmartCom Summit’s CX22 Winter Series, about the crucial role of marketing when launching new CPaaS services with Jennifer Singer (Medium Giant), Gwen Lafage (Sinch) and Carlos Aragon (Mavenir). Here are my takeaways […]
Evan Kirstel, a well-known speaker and thought leader in the field of customer experience (CX), recently hosted a SmartCom Summit discussion with four experts on the use of communications platform as a service (CPaaS) to create better CX. His guests included Enrico Karsten of Anywhere365, Iain […]
With the Cloud Communications industry in an unprecedented time of flux, we’re thrilled and proud to be running our inaugural CPaaS Showcase at the upcoming Cloud Communications Alliance event dedicated to the changes and challenges for the industry! This Showcase will feature a number of CPaaSAA […]
The future of communications-platform-as-a-service (CPaaS) is a topic of increasing interest as the hype surrounding the industry begins to fade. According to a recent paper by Arthur D. Little, two trends are emerging that are set to shape the future of CPaaS, and offer important opportunities […]
