First real use cases are emerging — from voice AI to intelligent engagement — but separating innovation from hype is getting harder. Walking the halls at Mobile World Congress this week, one thing was impossible to miss: AI is everywhere. AI in the network.AI in the […]
At the GSMA Open Gateway Summit during MWC Barcelona this week, one comment stuck with me. “We need to talk less about APIs and more about the problems we want to solve.” That line came from Irene Bernal of Telefónica, and it captured a shift that […]
This past week at DTW Ignite in Copenhagen, one thing became crystal clear: telcos are going all-in on AI. Everywhere you turned—demos, keynotes, strategy decks—you saw AI fueling bold new ambitions. Agentic AI, AI Kitchens, AI-ready networks. Telcos are building data lakes, spinning up Centers of […]
Two and a half years in, and it’s wild to think how far we’ve come. When we launched the CPaaS Acceleration Alliance, the goal wasn’t to be the biggest, loudest name out there. It was to create real momentum—for our members, and for the industry. A […]
Spending the day at the Cavell European Summit in London last week, celebrating their 10th anniversary, it hit me: we’re at a turning point in communications. The industry has spent the last decade building and scaling UCaaS. It’s been the go-to solution for cloud-based business communications—bundling […]
The journey of the CPaaS Acceleration Alliance began with a vision to unite telcos and technology companies. Our first meetup was planned for MWC 2020, but the pandemic had other plans. Fast forward five years, and it’s incredible to see how far we’ve come. This year’s […]
The way businesses communicate with customers is changing fast. It’s no longer just about having the best tools or the flashiest tech. It’s about creating seamless, meaningful experiences that drive loyalty and growth. That’s the core message we’re championing at the CPaaS Acceleration Alliance (CPaaSAA) and […]
The second half of 2024 was a whirlwind of industry-defining events that collectively painted a clear picture of where communications and collaboration are headed. From CASA24 in September to UC EXPO, the Five9 EU Summit, Orange Open Tech, and finally Cavell Enable, one underlying trend was […]
16 May 2023 – The CPaaS Acceleration Alliance (CPaaSAA) announced today the release of its 2023 State of CPaaS Report. The report examines key factors propelling the CPaaS industry’s growth to USD 100B by 2030. These factors include market trends, new technologies, new sales channels, and […]