How is AI Voice being adopted across enterprises today? We draw on case studies, adoption data and customer insights to show where traction is strongest and how usage is evolving. This is an extract from CPaaSAA’s report AI Voice: Who Will Run The Conversation? – you […]
This extract from CPaaSAA’s recent report AI Voice: Who Will Run The Conversation, gives an overview of where, how and why customers start their AI Voice journeys. Part 1 gave an overview of business benefits demonstrated by members’ case studies. Part 3, to follow, will explore […]
Why Network APIs must become reliable, decision-grade signals for AI In our last post, we said the industry needed a new conversation around Network APIs, not because the capabilities aren’t there, but because adoption isn’t scaling. Since then, one thing has become even clearer: the rise of […]
Enterprise Connect this year left me with a strong feeling that our industry is entering a real transition moment. AI dominated almost every conversation. Every keynote touched it. Every vendor referenced it. Every enterprise discussion circled around experimentation, adoption, and change management. But underneath those conversations, […]
Looking past the AI noise At Mobile World Congress 2026, AI was everywhere. Every hall, every keynote, every booth seemed to promise more intelligence, more automation, more value from networks, platforms, and customer interactions. None of that was surprising. What was more interesting was where the […]
AI is moving at extraordinary speed. Every week brings new models, new frameworks, new announcements — and increasingly bold claims about how AI will reshape industries. Communications and engagement platforms are no exception. But if you talk to practitioners across the CPaaS ecosystem — the people […]
First real use cases are emerging — from voice AI to intelligent engagement — but separating innovation from hype is getting harder. Walking the halls at Mobile World Congress this week, one thing was impossible to miss: AI is everywhere. AI in the network.AI in the […]
To make sure your company’s successes are considered in our research, blogs and publications, please contribute your real-life examples to our Case Directory. Here’s why you should, and how you can do that. A key goal for CPaaSAA is to promote the best new examples of […]
Why the Industry Must Shift to Intelligent Engagement A Conversation with Neelam Sandhu, CMO of Vonage Last week on CPaaSAA Talk, I sat down with Neelam Sandhu, CMO of Vonage, for a conversation that felt refreshingly grounded. This wasn’t a glossy AI showcase. It was a […]
What are CPaaS and Intelligent Engagement players doing, and what do they want and need, to make Network APIs fly? A preview of and opportunity to participate in our Q1 research on Network APIs (such as Mobile No. Verify, SIM Swap, and Quality on Demand). This article […]