On 2 August, a new EU rule about AI transparency lands — and most of our industry hasn't clocked what it means yet. We saw it coming. That's exactly why we got a room talking about it in London, weeks before the deadline.
What must CPaaS/Intelligent Engagement players do to compete with hyperscalers, telcos and others in the AI Voice space? This extract from CPaaSAA’s report AI Voice: Who Will Run The Conversation? examines the competitive dynamics shaping AI Voice. It follows previous articles on the ecosystem, telco-native AI […]
How do enterprises evaluate and adopt AI Voice solutions? What are typical approaches and criteria? This extract from CPaaSAA’s report AI Voice: Who Will Run The Conversation? follows previous articles on the ecosystem and telco-native AI Voice. You can download the full report here. AI Voice […]
Getting AI Voice in every call is a significant opportunity for telecoms operators. This extract from CPaaSAA’s report AI Voice: Who Will Run The Conversation? focuses on telco-native AI Voice and the emerging concept of embedding AI directly into network-based communications. It follows the previous article […]
What is the structure of the AI Voice ecosystem and how do different players contribute to deliver AI Voice and Intelligent Engagement? This extract from CPaaSAA’s report AI Voice: Who Will Run The Conversation? is the first in a series of four related articles covering ecosystem […]
A review of AI Voice market forecasts showing growth from 16-38% CAGR in different market sectors, plus growth signals, value layers, and their meanings for stakeholders. This edited extract from CPaaSAA’s report AI Voice: Who Will Run The Conversation? examines market size, growth and future trajectory […]
Sinch’s new research shows that enterprises are no longer stuck experimenting with AI agents. They are deploying them — and discovering that infrastructure, governance, trust, and cross-channel context now matter more than ever. The AI Production Paradox: Why AI Customer Engagement Is Moving From Pilots to […]
How is AI Voice being adopted across enterprises today? Drawing on case studies, adoption data and customer insights, this article shows where traction is strongest and how usage is evolving. It is based on CPaaSAA’s report AI Voice: Who Will Run The Conversation? which you can […]
How is AI Voice being adopted across enterprises today? We draw on case studies, adoption data and customer insights to show where traction is strongest and how usage is evolving. This is an extract from CPaaSAA’s report AI Voice: Who Will Run The Conversation? – you […]
This extract from CPaaSAA’s recent report AI Voice: Who Will Run The Conversation, gives an overview of where, how and why customers start their AI Voice journeys. Part 1 gave an overview of business benefits demonstrated by members’ case studies. Part 3, to follow, will explore […]