Revolutionizing Customer Engagement: Infobip at Enterprise Connect 2024
Join us for an enlightening presentation by Ivan Ostojic, Chief Business Officer of Infobip , at the CPaaS Showcase Challenge during Enterprise Connect 2024. Dive deep into how Infobip is leading the charge in transforming customer experience with innovative communication solutions.
In this presentation, Ivan unveils the future of customer support and marketing, emphasizing the shift towards automation and AI-driven interactions. He shares insights on the current state of customer service and how Infobip envisions enhancing the customer journey through advanced messaging flows, voice bots, and seamless agent integration.
Key Highlights:
– Discover Infobip’s groundbreaking dual-bot system, designed for a digital insurance platform catering to young consumers. This system combines a charismatic brand character bot with a knowledge-focused bot to deliver an engaging and informative customer experience.
– Learn about the remarkable impact of automation on customer engagement and call center efficiency, including a 330% increase in session engagement and significant reduction in call volumes.
– Explore the future of two-way marketing through AI, where bots negotiate with customers within set parameters, leading to unprecedented conversion rate improvements.
Get an inside look at a unique bot solution for a food company, designed to enhance customer interaction with personalized recipe recommendations, increasing user engagement and sales.
Ivan’s demonstration at Enterprise Connect 2024 showcases Infobip’s dedication to innovation, underscored by their inclusion in Fast Company’s list of the World’s Most Innovative Companies and a featured collaboration with Microsoft.
This video is a must-watch for anyone interested in the future of customer experience, digital transformation, and the power of CPaaS solutions to drive business success.
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