The world of communication technology is a thrilling frontier, and my recent experience at VON: Evolution Fall 2023 reaffirmed that. Surrounded by peers and pioneers from telco, media, blockchain and AI, carefully curated by (voice pioneer, innovator, inspirator) Jeff Pulver, I found myself immersed in a […]
A Meeting of Minds in Dubai Last week, the tech world descended on Dubai for Gitex 2023, held between 16-20 October. Think of it as a larger MWC, with a diversified palette of technologies, from AI to 5G. The Middle East, Africa, and APAC were well-represented, […]
As I reflect on my recent participation at the ROCCO Genesis event in Lisbon, a two-day conference dedicated to innovation in roaming and interconnect in the mobile industry, I find myself torn between admiration for the event’s ambition and a sense of concern about the industry’s […]
Summary: In a recent interview, Evan Kirstel brought together three seasoned industry leaders: Ralph Page from Radisys, Shahbaz Ali from e& Enterprise, and Ali Bouhouch from The Good Data Factory (GDF). The focus of the discussion was to share insights about the significant role of Communication […]
The ever-evolving realm of customer experience (CX) is at an intriguing juncture, with advances in artificial intelligence (AI) and the rise of Communication Platform as a Service (CPaaS). The recent Five9 Analyst & Influencer EMEA Summit in Porto, which I was privileged to be invited to, […]
Uniting Customer Experience, AI, and a Touch of Humor at Enterprise Connect 2023 Greetings, tech lovers! I recently attended the Enterprise Connect conference in sunny Orlando, Florida, and let me tell you, it was a love affair like no other. The theme of the event was […]
A summary of key insights and discussions from the quarterly CPaaS Acceleration Alliance CSP roundtable with industry leaders from IntelePeer, Syniverse, Telia, Zain, and Enreach. Introduction The CPaaS Acceleration Alliance organized another CSP roundtable session to explore the rapidly growing Communication Platform as a Service (CPaaS) […]
The recent acquisition of Vonage by Ericsson has caused quite a stir in the tech industry, with many speculating about the future direction of the combined company. One thing is becoming quite clear: the acquisition was driven largely by Ericsson’s interest in Vonage’s Communications Platform as […]
The future of communications-platform-as-a-service (CPaaS) is a topic of increasing interest as the hype surrounding the industry begins to fade. According to a recent paper by Arthur D. Little, two trends are emerging that are set to shape the future of CPaaS, and offer important opportunities […]
The Q4 CSP Roundtable organized by CPaaSAA was a valuable opportunity for half a dozen CSPs (Alianza, e&, KPN, NextGen, Telecall, TelecomsXchange) to come together and share their experiences with adopting a CPaaS (Communication Platform as a Service) strategy. In an open setting, under moderation of […]