In today’s fast-paced digital landscape, delivering seamless, omnichannel experiences to customers has become a cornerstone of success for businesses across industries. The convergence of transformative technologies like 5G and CPaaS (Communications Platform as a Service) presents an unparalleled opportunity to meet and exceed customer expectations, driving enhanced engagement and loyalty. […]
Artificial Intelligence is reshaping how telcos serve their customers. From streamlining operations, to improving employee and customer experience, to offering new functionality, the impact of AI on CPaaSAA members cannot be understated. CPaaSAA member Comviva digs into the details in this guest blog post. AI: the […]
A Meeting of Minds in Dubai Last week, the tech world descended on Dubai for Gitex 2023, held between 16-20 October. Think of it as a larger MWC, with a diversified palette of technologies, from AI to 5G. The Middle East, Africa, and APAC were well-represented, […]