In our latest CPaaSAA Talk, Sinch's Jacques Klick answers the question our AI Voice research posed - and the survey data behind it upends how the industry reads rollbacks, voice adoption and what actually predicts AI success.
KPN will launch Mobiel AI after the summer as a priced extension to its SMB mobile subscription, built inside its own network. Where the operator chose to put the product matters more than what the product does.
On this week’s CPaaSAA Talk, Alex Barnett (VP Developer Ecosystem and Experience, Vonage) and Niv Raz (Senior Solution Architect, AWS) discussed the Vonage API Power for Kiro — the first CPaaS offered natively inside AWS’s agentic IDE. On paper, a developer-tooling announcement. In substance, something bigger. […]
BT and Verizon have signed an agreement to combine their international enterprise operations into a 50:50 joint venture — a new platform serving more than 3,000 multinational customers across 180-plus countries, representing close to $4 billion in combined annual revenue. Congratulations. BT has been a CPaaSAA […]
AI voice is moving into the core of the network. In the latest CPaaSAA Talk, Ralph Page of Radisys and CPaaSAA’s Andrew Collinson set out what that changes — and why the real contest is over who runs the conversation. Something shifted at MWC Barcelona this […]
Last week, the company that hired the man who co-wrote SIP decided SIP wasn’t the point anymore. On 29 June, Five9 — a CPaaSAA member — completed a leadership transition that had been building quietly for months. A new chief technology officer, a new chief sales […]
Last week, BT International officially launched UC Edge, a new proposition designed to simplify enterprise communications across increasingly complex global environments. Official announcement:https://newsroom.bt.com/bt-international-simplifies-enterprise-communication-with-the-launch-of-uc-edge/ After getting an early preview during BT Exchange New York, it became clear that this launch is about much more than another UCaaS […]
Last week in Madrid, the Aduna Summit brought the industry together around something that has been “just around the corner” for years: Network APIs. This time felt different. There is real momentum. Real use cases. Real demand. And credit where credit is due—Aduna, Ericsson, and the […]
Enterprise Connect this year left me with a strong feeling that our industry is entering a real transition moment. AI dominated almost every conversation. Every keynote touched it. Every vendor referenced it. Every enterprise discussion circled around experimentation, adoption, and change management. But underneath those conversations, […]
First real use cases are emerging — from voice AI to intelligent engagement — but separating innovation from hype is getting harder. Walking the halls at Mobile World Congress this week, one thing was impossible to miss: AI is everywhere. AI in the network.AI in the […]