As I reflect on my recent participation at the ROCCO Genesis event in Lisbon, a two-day conference dedicated to innovation in roaming and interconnect in the mobile industry, I find myself torn between admiration for the event’s ambition and a sense of concern about the industry’s […]
UCX USA, the only Connections-First Event for Future of Work and Customer Experience, Announces Two New Co-Locations for September Event Shelton, CT – UCX USA, the premier event for unified communications and collaboration, audio visual, customer experience and contact center professionals announced today that two co-locations […]
Greetings from Washington D.C., where we just wrapped up an exhilarating few days at the International Telecoms Week (ITW) 2023. As a pivotal event in the telecom industry, ITW once again served as a platform for dialogue, networking, and the sharing of innovative ideas. For the […]
The ever-evolving realm of customer experience (CX) is at an intriguing juncture, with advances in artificial intelligence (AI) and the rise of Communication Platform as a Service (CPaaS). The recent Five9 Analyst & Influencer EMEA Summit in Porto, which I was privileged to be invited to, […]
Uniting Customer Experience, AI, and a Touch of Humor at Enterprise Connect 2023 Greetings, tech lovers! I recently attended the Enterprise Connect conference in sunny Orlando, Florida, and let me tell you, it was a love affair like no other. The theme of the event was […]
The CPaaS Showcase Challenge is back, and this time it’s taking place at ITEXPO in Fort Lauderdale, Florida from February 13th to 18th, 2023. The first challenge was won by BroadSource last month at CCA Cloud Connections, and this time around we have four new contestants […]
The Cloud Communications Alliance annual event, Cloud Connections 2023, was held Jan 16-18 at the W Hotel in Ft Lauderdale, Florida. Leaders from around the industry came together for two days and shared experiences and knowledge that were helpful for all that attended. Arguably the most popular […]
Earlier this month I had the privilege of moderating a great panel session for SmartCom Summit’s CX22 Winter Series, about the crucial role of marketing when launching new CPaaS services with Jennifer Singer (Medium Giant), Gwen Lafage (Sinch) and Carlos Aragon (Mavenir). Here are my takeaways […]
The CPaaS Showcase Challenge at the CCA Conference “Cloud Connections 2023” in Ft Lauderdale, Florida is set to showcase some of the most innovative and cutting-edge solutions in the field of Communications Platform as a Service (CPaaS). Four companies have been selected to present their solutions […]
The Cloud Communications Alliance is hosting their 2023 Cloud Connections event in Fort Lauderdale, Florida this week, and at the event the CPaaS Acceleration Alliance will organize a CPaaS Showcase where Braidio, BroadSource, Radisys, and Vonage will all present their best CPaaS use cases. The showcase […]