And you don’t even need to download a new app!
I recently had the pleasure of sitting down with Adnan Saleem, Chief Technology Officer at Radisys, to discuss some exciting innovations that are shaping the future of customer experiences in the telecom space.
Radisys contributed a number of impactful use cases to our CPaaSAA Service Provider Playbook, and I wanted to dig in deeper on one use case in particular: 5G New Calling. When we think about customer support, and trying to collaborate over a phone call, this technology seems poised to shake up (in a good way!) that entire experience.
What Is 5G New Calling?
During our conversation, Adnan introduced us to 5G New Calling, a technology that takes the traditional audio phone call to a whole new level by adding visual interaction. Imagine making a regular phone call and being able to see real-time images, share your screen, or even pull up a map without needing a special app. That’s the power of 5G New Calling.
For example, let’s say you’re assembling a piece of furniture and need help. With 5G New Calling, you could call the store, show them the part you’re struggling with, and get instant visual instructions on your screen while talking to the customer service rep. It’s like having the best of both worlds—clear audio and helpful visuals—all in one call.
Why Is This Important?
As Adnan explained, this technology is not just a cool gimmick; it has the potential to significantly improve customer satisfaction and streamline how businesses interact with their customers. Whether it’s shopping online, booking appointments, or getting tech support, 5G New Calling can make these interactions faster, easier, and more efficient.
One of the best parts? You don’t need to download yet another app to your already crowded smartphone. This is a completely app-less experience, meaning you just make a call as usual, and if the service is enabled, the visuals automatically appear on your screen. It’s simple, intuitive, and powerful.
Read more about Radisys’ solutions in the Service Provider Playbook
Radisys is a key contributor to the CPaaSAA Service Provider Playbook. This is a valuable resource for telecom service providers looking to enhance their offerings.
Click here to learn more and take your business to the next level.
Meet Radisys at CASA24
Radisys is also set to exhibit and take the stage at CASA24. This is a must-see event for anyone interested in the future of telecom and customer experience.
Click here to learn more about the year’s premier event for CPaaS and Network APIs!
Watch the full interview here
Stay tuned for more updates and insights from the CPaaS Acceleration Alliance as we continue to explore the technologies that are transforming the telecom industry!
Robert has spent over 25 years using technology to solve operations challenges, improve employee experience, and create winning customer experiences. As CMO and head of product at IntelePeer, he pioneered the expansion of CPaaS beyond developers and into the enterprise with no-code/low-code automation, integrated AI, and off-the-shelf campaign and analytics tools. Robert loves creating new things and is always asking big "what if" and "what's next" questions. Today he is working with technology and communications providers to expand their offerings, effectively reach new buyers, and create value for customers and shareholders alike.
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