Sinch is one of two CPaaS Acceleration Alliance Members to be recognized as leaders in the first ever Gartner CPaaS Magic Quadrant.

Atlanta, USA and Stockholm, Sweden – September 20th, 2023 — Sinch, which powers meaningful conversations between businesses and their customers through its Customer Communications Cloud, today announced that the company has been positioned as a Leader in the first 2023 Gartner® Magic Quadrant™ for Communications Platform as a Service (CPaaS). The evaluation was based on specific criteria that analyzed Sinch’s overall Completeness of Vision and Ability to Execute. 

Magic Quadrant reports are a culmination of rigorous, fact-based research in specific markets, providing a wide-angle view of the relative positions of the providers in markets where growth is high and provider differentiation is distinct. Providers are positioned into four quadrants: Leaders, Challengers, Visionaries and Niche Players. The research enables you to get the most from market analysis in alignment with your unique business and technology needs. 

“The recognition as a Leader, we feel, validates our strong position in a global and growing market,” said Sinch CEO Laurinda Pang. “Business leaders and decision makers now recognize that a great customer experience will leverage the right communications channel, at the right time, and that businesses need to keep pace with their customers as consumer preferences evolve. We feel our strong ability to deliver against these needs is reflected in the new Magic Quadrant, recognizing the value that Sinchers around the globe deliver to our more than 150,000 business customers.”



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