10 CPaaS Providers to Watch Out for in 2025
CX Today’s Charlie Mitchell introduces a rundown of ten CPaaS providers to watch out for in the New Year.
We created this list with the help of two independent industry analysts who share their take on each vendor. These experts are:
Rob Kurver, Founding Partner of the CPaaS Acceleration Alliance
Melissa Holtz, a Senior Research Manager at IDC
The list doesn’t rank the providers on their offerings. Instead, it spotlights some of those brands thinking innovatively at the forefront of the CPaaS market. They are:
1. Infobip
2. Vonage
3. Twilio
4. Cisco Webex
5. GMS
6. Sinch
7. BICS
8. Bandwidth
9. CM.com
10. Tata Communications
To discover more top ten vendor lists for 2025 – across the CX stack – subscribe to the CX Today newsletter: https://www.cxtoday.com/account/
Hosted by Charlie Mitchell, Senior Editor at CX Today News – Customer Experience Technology News #cpaas #enterprisecomms #customerexperience
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00:00-01:22 Intros
01:22-04:15 Infobip
04:15-09:00 Vonage
09:00-13:54 Twilio
13:54-21:02 Cisco Webex
21:02-23:18 GMS
23:18-27:20 Sinch
27:20-29:45 BICS
29:45-34:08 Bandwidth
34:08-38:52 CM.com
38:52-44:32 Tata Communications
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