This week’s The Inner Circle session was one of those discussions where you feel the industry quietly shifting. A small group of CPaaSAA members—operators, vendors, analysts—came together to go deeper on a topic that’s still early, but increasingly unavoidable. The session was led by Amandeep Khanuja […]
AI is moving at extraordinary speed. Every week brings new models, new frameworks, new announcements — and increasingly bold claims about how AI will reshape industries. Communications and engagement platforms are no exception. But if you talk to practitioners across the CPaaS ecosystem — the people […]
2026 promises to be an exciting year in CPaaS. A 100bn opportunity lies ahead in the vision of Intelligent Engagement, the business dream of dealing with all customers and partners in real-time. We outlined six actions to maximise that potential in the State of CPaaS 2025. […]
The Communications Platforms as a Service (CPaaS) market, worth $32bn in 2025, could grow 3x to as much as $100bn by 2030. The demand and supply side conditions are remarkably favourable, but the path to the fastest growthfuture is neither automatic nor guaranteed. Growth will depend on how well the industry integrates AI, accelerates […]
It’s been a strong first half of the year for the CPaaS Acceleration Alliance—and we’re proud to share the results of that work. This Summer, we published not one but two public white papers, each reflecting real-world insights from our members, partners, and ecosystem leaders. The […]
The real power of a document standard lies in the tools it enables I’m sure you’ve attached a document to an email, downloaded a spreadsheet to your drive, or sent a photo in a text message. In each case, there’s a file format describing the information: […]
VCon and AI are converging to unlock entirely new ways for service providers to monetize the voice, video and chat traffic they already carry. That was the message during our recent CPaaSAA advisory session titled “This New IETF Standard Will Create Seven New Revenue Streams in […]