Radisys has brought five speech and voice AI partners onto its Engage Digital Platform, giving operators a route to AI communications services that run inside their own networks.
Crexendo put native vCon support in the NetSapiens core, then followed it with a conversation intelligence partnership with Tresic. Those service providers did not just get an AI feature. They got somewhere to put what the AI worked out.
Five platforms have now made the same move with network APIs. It says more about where the value sits than any monetisation forecast has.
In our latest CPaaSAA Talk, Sinch's Jacques Klick answers the question our AI Voice research posed - and the survey data behind it upends how the industry reads rollbacks, voice adoption and what actually predicts AI success.
KPN will launch Mobiel AI after the summer as a priced extension to its SMB mobile subscription, built inside its own network. Where the operator chose to put the product matters more than what the product does.
CPaaSAA is at BATIC 2026 in Bali as an official Community Partner. Founding Partner Rob Kurver speaks on 26 August and leads a CPaaSAA session on the Expert Spotlight Stage, with a first public look at our Network API research. Members get 15% off registration.
Sinch's new AI Production Paradox research validates CPaaSAA's AI Voice thesis — and puts a number on the cost of the missing middle.
Last week, the company that hired the man who co-wrote SIP decided SIP wasn’t the point anymore. On 29 June, Five9 — a CPaaSAA member — completed a leadership transition that had been building quietly for months. A new chief technology officer, a new chief sales […]
CPaaSAA’s The Inner Circle is an exclusive monthly webinar series for members, bringing together industry leaders, analysts, innovators, and practitioners to discuss the trends shaping the future of communications, customer engagement, AI, and network APIs. These candid sessions are designed to challenge assumptions, share insights, and […]
Last week’s BT Exchange event in New York felt like more than a customer or partner gathering. It felt like a signal. Not necessarily because every presentation was perfect — in fact, I would argue there is still enormous untapped potential in how our industry tells […]