Vocca's $20M Series A is a funding story only on the surface. Voice AI is becoming vertical workflow software, and the question for every CPaaS partner is whether they sit in the workflow or under it.
Our State of Intelligent Engagement 2026 scores last year's six paths against a year of evidence, sets out four scenarios for 2030, and asks who keeps the value as AI moves into every business conversation.
AI is adding weight at both ends of the market: the models and the devices. What sits in between has to carry it. That is the work CASA26 was about, and it is what CPaaSAA is for.
Alianza launched Crux at Navigate and Dag Peak joined us for a CPaaSAA Talk days later. Our read: the end of the winner-takes-all phone number, consent as the aggregation that matters, and the question the launch has not answered yet.
Radisys has brought five speech and voice AI partners onto its Engage Digital Platform, giving operators a route to AI communications services that run inside their own networks.
Crexendo put native vCon support in the NetSapiens core, then followed it with a conversation intelligence partnership with Tresic. Those service providers did not just get an AI feature. They got somewhere to put what the AI worked out.
Five platforms have now made the same move with network APIs. It says more about where the value sits than any monetisation forecast has.
In our latest CPaaSAA Talk, Sinch's Jacques Klick answers the question our AI Voice research posed - and the survey data behind it upends how the industry reads rollbacks, voice adoption and what actually predicts AI success.
KPN will launch Mobiel AI after the summer as a priced extension to its SMB mobile subscription, built inside its own network. Where the operator chose to put the product matters more than what the product does.
CPaaSAA is at BATIC 2026 in Bali as an official Community Partner. Founding Partner Rob Kurver speaks on 26 August and leads a CPaaSAA session on the Expert Spotlight Stage, with a first public look at our Network API research. Members get 15% off registration.