In our latest CPaaSAA Talk, Sinch's Jacques Klick answers the question our AI Voice research posed - and the survey data behind it upends how the industry reads rollbacks, voice adoption and what actually predicts AI success.
KPN will launch Mobiel AI after the summer as a priced extension to its SMB mobile subscription, built inside its own network. Where the operator chose to put the product matters more than what the product does.
Sinch's new AI Production Paradox research validates CPaaSAA's AI Voice thesis — and puts a number on the cost of the missing middle.
Executive summary (for the impatient) The Unthinkable Lab event in London, organized by TelecomTV with Andrew Collinson and Dean Bubley, made one thing unmistakably clear: Network APIs will not unlock value on their own — but combined with agentic AI, they could finally become meaningful. Across […]
Last week, Infobip published its 2026 Trends — a forward-looking view of how AI, rich messaging, and ecosystems will reshape customer engagement. For anyone following the work inside the CPaaS Acceleration Alliance, the direction will feel familiar. As a long-standing Accelerate Member of CPaaSAA, Infobip has […]
At CASA25, Boris Marić shared Infobip’s Blueprint for the AI Era in his keynote “Scaling Intelligent Engagement.” He outlined how orchestration, MCP integration, and AI would converge into a single engagement layer. A month later, during Infobip’s Q4 Analyst Update, that blueprint came to life — […]
As CPaaSAA accelerates through its third year, the pace of change is unmistakable. AI is no longer a side theme—it’s fast becoming the core disruption across communications, infrastructure, and enterprise expectations. CASA25 is just ahead. The Inner Circle is live. CAVE continues to push long-term vision. […]
This isn’t some vague “AI is coming” narrative—we’re in the middle of the disruption right now. Last week, I had a powerful conversation with Ramy Riad from Webex by Cisco during our latest CPaaSAA Talk. And the message was clear: the lines between UCaaS, CCaaS, and […]
In our latest CPaaSAA Talk, founding partner Rob Kurver joined forces with two industry pioneers—Mark Castleman, Managing Director of Intel’s AI Cloud, and Mark Simoncelli, CEO of Mach49—to explore the seismic shift at the crossroads of telco innovation, AI, and conversational technologies. Rob set the tone […]