AI is adding weight at both ends of the market: the models and the devices. What sits in between has to carry it. That is the work CASA26 was about, and it is what CPaaSAA is for.
Alianza launched Crux at Navigate and Dag Peak joined us for a CPaaSAA Talk days later. Our read: the end of the winner-takes-all phone number, consent as the aggregation that matters, and the question the launch has not answered yet.
Radisys has brought five speech and voice AI partners onto its Engage Digital Platform, giving operators a route to AI communications services that run inside their own networks.
Crexendo put native vCon support in the NetSapiens core, then followed it with a conversation intelligence partnership with Tresic. Those service providers did not just get an AI feature. They got somewhere to put what the AI worked out.
In our latest CPaaSAA Talk, Sinch's Jacques Klick answers the question our AI Voice research posed - and the survey data behind it upends how the industry reads rollbacks, voice adoption and what actually predicts AI success.
KPN will launch Mobiel AI after the summer as a priced extension to its SMB mobile subscription, built inside its own network. Where the operator chose to put the product matters more than what the product does.
Sinch's new AI Production Paradox research validates CPaaSAA's AI Voice thesis — and puts a number on the cost of the missing middle.
Executive summary (for the impatient) The Unthinkable Lab event in London, organized by TelecomTV with Andrew Collinson and Dean Bubley, made one thing unmistakably clear: Network APIs will not unlock value on their own — but combined with agentic AI, they could finally become meaningful. Across […]
Last week, Infobip published its 2026 Trends — a forward-looking view of how AI, rich messaging, and ecosystems will reshape customer engagement. For anyone following the work inside the CPaaS Acceleration Alliance, the direction will feel familiar. As a long-standing Accelerate Member of CPaaSAA, Infobip has […]
At CASA25, Boris Marić shared Infobip’s Blueprint for the AI Era in his keynote “Scaling Intelligent Engagement.” He outlined how orchestration, MCP integration, and AI would converge into a single engagement layer. A month later, during Infobip’s Q4 Analyst Update, that blueprint came to life — […]