Exploring the Future of CPaaS with Microsoft ACS – Expert Panel Discussion 🚀 Insightful panel discussion with Roy Dehing (Microsoft), Gidi Adlersberg (AudioCodes), Charlie Doubek (NTT Global), and Rob Kurver (CPaaS Acceleration Alliance) about Microsoft Azure Communication Services (ACS) and the evolving landscape of CPaaS. They […]
Contact centers are changing at an incredible pace, with front and back offices merging and the entire organisation becoming responsible for great customer experience across multiple channels! Hear from thought leaders from Anywhere365, Puzzel and Pridis about the changes they see in the market place and […]
In this interview, Kevin Nethercott and Rob Kurver of the CPaaS Acceleration Alliance talk to Raul Castanon of S&P Global about the latest research, insights and trends in CPaaS, the growth of the industry as SMEs accelerate their digital transformation, the drivers for success and the […]
The CPaaS Showcase Challenge at ITEXPO. Let’s discuss! Want to create live streams like this? Check out StreamYard: https://streamyard.com/pal/4931680835207168
Just in case you missed it, here’s a recap of the CPaaS Showcase Challenge organised by the CPaaS Acceleration Alliance at ITEXPO earlier this month. Watch four of the CPaaSAA Members – Dora Bloom (iotum), Haitham El-Hanafi (SpeechLogix), Mark Diaz (Vinix) and Trent Dewey (Crexendo) – […]
ChatGPT put AI at the top of everybody’s agenda. Prepare to be blown away by these experts when they talk about the application of AI & ML in real-life situations, and the concrete results it can create in customer experience.
Live from ITEXPO, Ft Lauderdale, FL USA, here’s the second CPaaS Showcase Challenge organised by the CPaaS Acceleration Alliance! Expect to see: * 4 great CPaaS use cases from Crexendo, iotum, SpeechLogix and Vinix; * 5 amazing judges: Jeff Pulver, Alan Percy, Jordan Rupar, Robert Galop […]
Recently, Kevin Nethercott had the privilege of sitting down with Jeff Pulver and Rich Tehrani for a conversation ahead of the ITEXPO conference. Both Jeff and Rich are industry veterans, having been at the forefront of the telecommunications industry for many years. During their chat, they […]
Join the conversation on the Future of Communications as Kevin Nethercott (@CPaaS Acceleration Alliance) explores the challenges and opportunities of #CPaaS for Telcos with Ahmed Omer (@E&) and Sebastian Schumann (@DTAG). Get a first-hand insight into the innovative world of cloud communications and CX and discover […]
Imagine if an MSP or CSP were able to deliver to a customer, new video experiences that are a t a game changing level? In this podcast, Dora Bloom, CMO at Iotum, discusses the company’s new video conference API that leverages CPaaS to deliver video in […]