As the CPaaS Acceleration Alliance, we are thrilled to participate in the GSMA Open Gateway Initiative (OGI) Zone at MWC Barcelona 2025. This marks an exciting milestone in our ongoing collaboration with GSMA and our commitment to advancing the adoption and innovation of Network APIs. Come […]
The world of communications is evolving rapidly, and at the heart of this transformation is the convergence of CPaaS, network APIs, and RCS. About a week before Mobile World Congress (MWC) 2025, I had the pleasure of speaking with Viktorija Radman from Infobip and Henry Calvert […]
In this episode of CPaaSAA Talks, I had the pleasure of sitting down with Jonathan Bean, CMO at Sinch, to discuss the rapidly evolving landscape of digital customer communications. From RCS adoption and AI integration to the role of Network APIs and what to expect at MWC Barcelona, our conversation provided a compelling look […]
Some days remind you just how lucky you are to be at the heart of an industry undergoing seismic change. Last Tuesday was one of those days. As I navigated Cisco Live! in Amsterdam, spoke at a KPN-Cisco customer event, and joined an executive dinner with […]
The second half of 2024 was a whirlwind of industry-defining events that collectively painted a clear picture of where communications and collaboration are headed. From CASA24 in September to UC EXPO, the Five9 EU Summit, Orange Open Tech, and finally Cavell Enable, one underlying trend was […]
As the CPaaS Acceleration Alliance, we are thrilled to announce our participation in the GSMA Open Gateway Initiative (OGI) Pavilion at MWC Barcelona 2025. This marks an exciting milestone in our ongoing collaboration with GSMA and our commitment to advancing the adoption and innovation of Network […]
Last week marked the official launch of Aduna, the joint venture we’ve casually referred to as “The JV” over the past few months, to be headed by industry veteran Anthony Bartolo. First announced in September, right before our annual CASA24 event in Amsterdam, Aduna represents a […]
Last week, I had the privilege of attending Orange Open Tech just outside Paris, an impressive three-day event that brought together over 3,000 attendees, including Orange’s own people, enterprise customers, developers, and business partners. The event, hosted in Orange Garden—Orange’s flagship innovation building—was transformed into a […]
The customer experience (CX) as we’ve known it has often been less than ideal. Think about it: disconnected channels, systems that don’t talk to each other, and agents scrambling to find basic information about the person they’re trying to help. This fragmented approach creates frustration—for both […]
Something interesting caught my eye on the way back from an event in Barcelona last week: Nokia has acquired Rapid’s technology and R&D unit. For those of us focused on network APIs and telco innovation, this move signals a significant step forward in building open ecosystems […]