As I reflect on my recent participation at the ROCCO Genesis event in Lisbon, a two-day conference dedicated to innovation in roaming and interconnect in the mobile industry, I find myself torn between admiration for the event’s ambition and a sense of concern about the industry’s […]
The ever-evolving realm of customer experience (CX) is at an intriguing juncture, with advances in artificial intelligence (AI) and the rise of Communication Platform as a Service (CPaaS). The recent Five9 Analyst & Influencer EMEA Summit in Porto, which I was privileged to be invited to, […]
Uniting Customer Experience, AI, and a Touch of Humor at Enterprise Connect 2023 Greetings, tech lovers! I recently attended the Enterprise Connect conference in sunny Orlando, Florida, and let me tell you, it was a love affair like no other. The theme of the event was […]
A summary of key insights and discussions from the quarterly CPaaS Acceleration Alliance CSP roundtable with industry leaders from IntelePeer, Syniverse, Telia, Zain, and Enreach. Introduction The CPaaS Acceleration Alliance organized another CSP roundtable session to explore the rapidly growing Communication Platform as a Service (CPaaS) […]
The future of communications-platform-as-a-service (CPaaS) is a topic of increasing interest as the hype surrounding the industry begins to fade. According to a recent paper by Arthur D. Little, two trends are emerging that are set to shape the future of CPaaS, and offer important opportunities […]
The Q4 CSP Roundtable organized by CPaaSAA was a valuable opportunity for half a dozen CSPs (Alianza, e&, KPN, NextGen, Telecall, TelecomsXchange) to come together and share their experiences with adopting a CPaaS (Communication Platform as a Service) strategy. In an open setting, under moderation of […]
In this panel discussion, live-streamed from four locations across the globe late November 2022, we hear from three of the most influential original CPaaS founders about their journeys in building and selling their companies, and the road ahead. Together, these Godfathers of CPaaS combine 30+ years […]
Last week, walking through an eerily quiet Amsterdam Schiphol Airport, on my way to London for a few days of networking at the yearly Cloud Comms Summit, couldn’t help but think that I’m actually witnessing the start of a new era. Normally, the airport isn’t this […]
The time has come for CSPs to seriously embrace CPaaS as a way to monetize their network infrastructure and add value for their enterprise customer base! CPaaSAA connects CPaaS enablers and CSPs, both online and offline, for learnings and connections. We will also carry out annual […]