Back in September, on stage at CASA25, we announced a strategic partnership with Sandbox Industries—a US-based investment firm with decades of experience working with large corporates and innovation ecosystems. That moment wasn’t just another announcement. It was a signal that we’re serious about turning all the […]
A few weeks ago, CPaaSAA members got an early look at one of the biggest themes shaping the future of communications. During our February The Inner Circle session, Andrew Collinson presented a preview of CPaaSAA’s first AI Voice research paper — sharing early findings, industry signals, […]
Enterprise Connect this year left me with a strong feeling that our industry is entering a real transition moment. AI dominated almost every conversation. Every keynote touched it. Every vendor referenced it. Every enterprise discussion circled around experimentation, adoption, and change management. But underneath those conversations, […]
Looking past the AI noise At Mobile World Congress 2026, AI was everywhere. Every hall, every keynote, every booth seemed to promise more intelligence, more automation, more value from networks, platforms, and customer interactions. None of that was surprising. What was more interesting was where the […]
First real use cases are emerging — from voice AI to intelligent engagement — but separating innovation from hype is getting harder. Walking the halls at Mobile World Congress this week, one thing was impossible to miss: AI is everywhere. AI in the network.AI in the […]
At the GSMA Open Gateway Summit during MWC Barcelona this week, one comment stuck with me. “We need to talk less about APIs and more about the problems we want to solve.” That line came from Irene Bernal of Telefónica, and it captured a shift that […]
I just recorded a CPaaSAA Talk with Greg Fawson and Zach Powell from Mobile Seasons, the team behind developer communities and events like droidcon. We’re kicking off a partnership with them, and the timing is perfect—because the conversation quickly exposed something the telco and comms industry […]
CPaaSAA is working with Sandbox Industries to explore new technologies and startups shaping the future of Intelligent Engagement. Through collaborative experimentation, ecosystem partnerships, and venture initiatives, we aim to accelerate real-world innovation across the communications industry. While preparing our upcoming pre-MWC tapas and cocktails evening, I […]
A curated one-year entry lane for pre-seed builders shaping the future of communications The next wave of communications and AI will not be built only by large incumbents. It will emerge from small teams experimenting at the edge — founders testing new voice models, early-stage developers […]
AI is no longer just an enabling technology within CPaaS—it has become a defining force behind Intelligent Engagement. Enterprises now expect real-time, context- and history-aware communications as standard, while buying criteria, competitive dynamics, and regulatory expectations continue to evolve rapidly. As we enter 2026, AI is accelerating both differentiation […]