The communications ecosystem is moving into a more execution-driven phase. AI, Network APIs, and new engagement models are no longer abstract topics — they are shaping real product decisions, real partnerships, and real go-to-market strategies. As this happens, the way the industry collaborates is maturing too. […]
As we look ahead to 2026, we know that innovative companies like yours are moving fast and working hard to stand out. You’ve got the vision, but maybe you’re a small team without a big marketing budget, or you just need the right connections to take […]
131 real-world CPaaS use cases powering strategy, marketing, and sales At CASA25, we talked about outcomes — how CPaaS is evolving from technology to tangible business impact. Today, that vision becomes reality with the launch of the CPaaSAA Case Directory — a unique, living collection of […]
The Communications Platforms as a Service (CPaaS) market, worth $32bn in 2025, could grow 3x to as much as $100bn by 2030. The demand and supply side conditions are remarkably favourable, but the path to the fastest growthfuture is neither automatic nor guaranteed. Growth will depend on how well the industry integrates AI, accelerates […]
It’s been a strong first half of the year for the CPaaS Acceleration Alliance—and we’re proud to share the results of that work. This Summer, we published not one but two public white papers, each reflecting real-world insights from our members, partners, and ecosystem leaders. The […]
Intelligent Engagement is a significant new business strategy driving adoption of CPaaS, AI and APIs (e.g. network APIs like the GSMA’s OpenGateway). Evolving from tactical, piecemeal adoption of engagement services (such as bulk SMS, voice, etc.) and combined with intelligence from AI and network (and other) […]
As CPaaSAA accelerates through its third year, the pace of change is unmistakable. AI is no longer a side theme—it’s fast becoming the core disruption across communications, infrastructure, and enterprise expectations. CASA25 is just ahead. The Inner Circle is live. CAVE continues to push long-term vision. […]
Despite all the attention given to APIs, AI, and new forms of business messaging, one foundational pillar of communications quietly keeps evolving: Service Provider (SP) Voice. In a recent CPaaSAA Talk, we sat down with Michael Abenhaim (VP Sales, Ooma) and Bertrand Pourcelot (Managing Director, Enreach […]
At CPaaSAA, we believe the future of communications is built on innovation and inclusive growth. In this CPaaSAA Talks session, Kevin Nethercott, led an insightful conversation with key industry voices – Bentley Wilson from Thrivin, Richard Atherton from BT, and Thomas John from Five9 – exploring […]
At CPaaSAA, we don’t believe in research for research’s sake. We believe in insight that drives action, strategy, and growth. That’s why we’re proud to spotlight Connective Insight—and welcome Andrew Collinson as our Associate Research Director. A Strategic Addition to the Alliance Andrew joined us at […]