Guest blog by Courtney Latta, Principal, Valence Strategy Group Network APIs don’t have a technology problem. They have an economics problem. The infrastructure exists. Standards are maturing. The capabilities are real. Yet enterprise adoption is still moving more slowly than the industry expected. The reason is […]
AI is moving at extraordinary speed. Every week brings new models, new frameworks, new announcements — and increasingly bold claims about how AI will reshape industries. Communications and engagement platforms are no exception. But if you talk to practitioners across the CPaaS ecosystem — the people […]
To make sure your company’s successes are considered in our research, blogs and publications, please contribute your real-life examples to our Case Directory. Here’s why you should, and how you can do that. A key goal for CPaaSAA is to promote the best new examples of […]
A curated one-year entry lane for pre-seed builders shaping the future of communications The next wave of communications and AI will not be built only by large incumbents. It will emerge from small teams experimenting at the edge — founders testing new voice models, early-stage developers […]
AI is no longer just an enabling technology within CPaaS—it has become a defining force behind Intelligent Engagement. Enterprises now expect real-time, context- and history-aware communications as standard, while buying criteria, competitive dynamics, and regulatory expectations continue to evolve rapidly. As we enter 2026, AI is accelerating both differentiation […]
The communications industry is entering a decisive phase. AI is no longer an experiment at the edges. Network APIs are moving from technical curiosity to commercial asset. Identity, trust, and fraud prevention are becoming foundational rather than optional. And voice itself is evolving from a human […]
Over the past weeks, Creo Solutions has rebranded as Tresic and officially launched the Tresic Intelligence Cloud — a white-label conversation intelligence and automation platform built for CSPs, MSPs, and communications-led service providers. Tresic sits squarely at the intersection of CPaaS, voice, AI, and data: helping […]
2026 promises to be an exciting year in CPaaS. A 100bn opportunity lies ahead in the vision of Intelligent Engagement, the business dream of dealing with all customers and partners in real-time. We outlined six actions to maximise that potential in the State of CPaaS 2025. […]
The year ahead is moving fast. AI is no longer theoretical, Network APIs are edging closer to real commercial impact, and enterprise expectations around trust, identity, and intelligent engagement continue to rise. Q1 2026 is where many of these conversations begin to converge — and CPaaSAA […]
Over the past two years, Network APIs have moved decisively from theory to reality. APIs are live. Platforms are launched. Press releases are plentiful. And yet, the industry still struggles to answer a simple but uncomfortable question: Where are the commercial success stories? Not prototypes. Not […]