This isn’t some vague “AI is coming” narrative—we’re in the middle of the disruption right now. Last week, I had a powerful conversation with Ramy Riad from Webex by Cisco during our latest CPaaSAA Talk. And the message was clear: the lines between UCaaS, CCaaS, and […]
At Mobile World Congress 2025, one thing was clear: Network APIs have moved from innovation to commercialization. In our latest CPaaSAA Talk, I sat down with Justin Paul (GSMA Open Gateway), Markus Kuemmerle (Project CAMARA), and Jill Levato (Linux Foundation) to discuss the evolution of APIs, […]
In our latest CPaaSAA Talk, founding partner Rob Kurver joined forces with two industry pioneers—Mark Castleman, Managing Director of Intel’s AI Cloud, and Mark Simoncelli, CEO of Mach49—to explore the seismic shift at the crossroads of telco innovation, AI, and conversational technologies. Rob set the tone […]
The world of communications is evolving rapidly, and at the heart of this transformation is the convergence of CPaaS, network APIs, and RCS. About a week before Mobile World Congress (MWC) 2025, I had the pleasure of speaking with Viktorija Radman from Infobip and Henry Calvert […]
Some days remind you just how lucky you are to be at the heart of an industry undergoing seismic change. Last Tuesday was one of those days. As I navigated Cisco Live! in Amsterdam, spoke at a KPN-Cisco customer event, and joined an executive dinner with […]
The customer experience (CX) as we’ve known it has often been less than ideal. Think about it: disconnected channels, systems that don’t talk to each other, and agents scrambling to find basic information about the person they’re trying to help. This fragmented approach creates frustration—for both […]
Attending UCX in London last week, one thing became crystal clear: the UCaaS market isn’t about platforms and vendors anymore. Sitting in on a panel of four industry experts discussing the latest trends, it hit me—we’re past the days of arguing over which UCaaS platform is […]
Let’s cut right through the noise – everyone in the field of Customer Experience and Unified Communication ‘s obsessed with AI. You can’t throw a rock without hitting a “game-changing” AI solution promising to revolutionize your CX. In this article I’d like to combine some learnings […]
Held at the San Jose McEnery Convention Center from April 30th to May 1st, the ONE Summit organized by the Linux Foundation brought together over 400 professionals from across the globe to discuss Open NEtworks. This pivotal event highlighted the transformation from closed, proprietary systems to […]
The telecommunications industry stands at a crossroads, propelled forward by the rapid advancement of technology and the advent of artificial intelligence (AI). As the industry evolves with the emergence of 5G and the anticipation of 6G, the Internet of Things (IoT), hyper-scalers, and software-defined everything, telecom […]