The second half of 2024 was a whirlwind of industry-defining events that collectively painted a clear picture of where communications and collaboration are headed. From CASA24 in September to UC EXPO, the Five9 EU Summit, Orange Open Tech, and finally Cavell Enable, one underlying trend was […]
Let’s cut right through the noise – everyone in the field of Customer Experience and Unified Communication ‘s obsessed with AI. You can’t throw a rock without hitting a “game-changing” AI solution promising to revolutionize your CX. In this article I’d like to combine some learnings […]
With just a few days left before CASA24 kicks off, the excitement is palpable. We’ve worked tirelessly to bring together the most influential voices, the brightest minds, and the key players from across the CPaaS and telco industries. Our goal was simple: to create an event […]
This week, the CPaaS Acceleration Alliance released the highly anticipated Service Provider (SP) Playbook, a crucial resource designed to equip service providers with the knowledge and strategies needed to thrive in the evolving CPaaS landscape. The Playbook boasts 80 pages of market insights and trends from […]
Last week, I had the pleasure of attending two distinctly different events in London: Capacity Messaging & SMS World and CommCon. These events showcased the contrasting worlds of the messaging industry and real-time video communications, highlighting the challenges and opportunities in uniting these sectors through APIs […]