“We weren’t calling it CPaaS—but we were building it the whole time.” That’s how Mike Stowe, Senior Director of Developer Marketing at RingCentral, opened our latest CPaaSAA Talk—explaining why RingCentral joined the Alliance two years ago. At the time, RingCentral wasn’t positioned as a CPaaS player. […]
In our latest CPaaSAA Talk, I sat down with Luc Cavelier from Bright Pattern and Zach Konopka from White Label Communications—two sharp minds driving the convergence of cloud communications. Luc leads EMEA for Bright Pattern, an AI-powered CCaaS player that’s not afraid to go off-cloud. Whether […]
This isn’t some vague “AI is coming” narrative—we’re in the middle of the disruption right now. Last week, I had a powerful conversation with Ramy Riad from Webex by Cisco during our latest CPaaSAA Talk. And the message was clear: the lines between UCaaS, CCaaS, and […]