Last week, Infobip published its 2026 Trends — a forward-looking view of how AI, rich messaging, and ecosystems will reshape customer engagement. For anyone following the work inside the CPaaS Acceleration Alliance, the direction will feel familiar. As a long-standing Accelerate Member of CPaaSAA, Infobip has […]
The real power of a document standard lies in the tools it enables I’m sure you’ve attached a document to an email, downloaded a spreadsheet to your drive, or sent a photo in a text message. In each case, there’s a file format describing the information: […]
Intelligent Engagement is a significant new business strategy driving adoption of CPaaS, AI and APIs (e.g. network APIs like the GSMA’s OpenGateway). Evolving from tactical, piecemeal adoption of engagement services (such as bulk SMS, voice, etc.) and combined with intelligence from AI and network (and other) […]
The Evolution of CPaaS, Network APIs, and AI Into One Stack Over the past three years, CPaaSAA has charted the industry’s shift from siloed communications tools to programmable, interoperable platforms. We’ve supported the rise of CPaaS, embraced the potential of network APIs, and championed foundational standards […]
This past week at DTW Ignite in Copenhagen, one thing became crystal clear: telcos are going all-in on AI. Everywhere you turned—demos, keynotes, strategy decks—you saw AI fueling bold new ambitions. Agentic AI, AI Kitchens, AI-ready networks. Telcos are building data lakes, spinning up Centers of […]
This week, I had the privilege of joining Global Relay’s first-ever Analyst & Consultancy Summit in New York. Hosted in their impressive Manhattan office, the event gathered a curated group of analysts, influencers, and consultants to discuss the future of secure and/or regulated communications, AI, and […]
“We weren’t calling it CPaaS—but we were building it the whole time.” That’s how Mike Stowe, Senior Director of Developer Marketing at RingCentral, opened our latest CPaaSAA Talk—explaining why RingCentral joined the Alliance two years ago. At the time, RingCentral wasn’t positioned as a CPaaS player. […]
What We Saw, What We Said, and Where CPaaS Goes Next ITW 2025 wrapped just days ago, but the energy in National Harbor is still pulsing. With over 6,000 delegates and 2,000+ companies onsite, the Gaylord turned into a living map of global connectivity – and […]
VCon and AI are converging to unlock entirely new ways for service providers to monetize the voice, video and chat traffic they already carry. That was the message during our recent CPaaSAA advisory session titled “This New IETF Standard Will Create Seven New Revenue Streams in […]
This isn’t some vague “AI is coming” narrative—we’re in the middle of the disruption right now. Last week, I had a powerful conversation with Ramy Riad from Webex by Cisco during our latest CPaaSAA Talk. And the message was clear: the lines between UCaaS, CCaaS, and […]