Last week, Infobip published its 2026 Trends — a forward-looking view of how AI, rich messaging, and ecosystems will reshape customer engagement. For anyone following the work inside the CPaaS Acceleration Alliance, the direction will feel familiar. As a long-standing Accelerate Member of CPaaSAA, Infobip has […]
The Communications Platforms as a Service (CPaaS) market, worth $32bn in 2025, could grow 3x to as much as $100bn by 2030. The demand and supply side conditions are remarkably favourable, but the path to the fastest growthfuture is neither automatic nor guaranteed. Growth will depend on how well the industry integrates AI, accelerates […]
Intelligent Engagement is a significant new business strategy driving adoption of CPaaS, AI and APIs (e.g. network APIs like the GSMA’s OpenGateway). Evolving from tactical, piecemeal adoption of engagement services (such as bulk SMS, voice, etc.) and combined with intelligence from AI and network (and other) […]
The Evolution of CPaaS, Network APIs, and AI Into One Stack Over the past three years, CPaaSAA has charted the industry’s shift from siloed communications tools to programmable, interoperable platforms. We’ve supported the rise of CPaaS, embraced the potential of network APIs, and championed foundational standards […]