Sinch’s new research shows that enterprises are no longer stuck experimenting with AI agents. They are deploying them — and discovering that infrastructure, governance, trust, and cross-channel context now matter more than ever. The AI Production Paradox: Why AI Customer Engagement Is Moving From Pilots to […]
Every year, we get another “state of messaging” report. More channels. More volume. More growth. This one is different. Infobip just analyzed 3.8 trillion messages over 20 years — one of the largest datasets our industry has ever seen. And buried in the numbers is a […]