Vocca's $20M Series A is a funding story only on the surface. Voice AI is becoming vertical workflow software, and the question for every CPaaS partner is whether they sit in the workflow or under it.
Our State of Intelligent Engagement 2026 scores last year's six paths against a year of evidence, sets out four scenarios for 2030, and asks who keeps the value as AI moves into every business conversation.
AI is adding weight at both ends of the market: the models and the devices. What sits in between has to carry it. That is the work CASA26 was about, and it is what CPaaSAA is for.
Proximus Global's network API lead on who is actually buying, what they are actually buying, and why the agentic wave may not arrive on schedule.
Crexendo put native vCon support in the NetSapiens core, then followed it with a conversation intelligence partnership with Tresic. Those service providers did not just get an AI feature. They got somewhere to put what the AI worked out.
Five platforms have now made the same move with network APIs. It says more about where the value sits than any monetisation forecast has.
In our latest CPaaSAA Talk, Sinch's Jacques Klick answers the question our AI Voice research posed - and the survey data behind it upends how the industry reads rollbacks, voice adoption and what actually predicts AI success.
Sinch's new AI Production Paradox research validates CPaaSAA's AI Voice thesis — and puts a number on the cost of the missing middle.
Every month, CPaaSAA members meet in the AI & Data Working Group — a member-only session where practitioners compare notes on what’s actually happening in AI, not what the press releases say. No vendors pitching from the outside, no recycled conference takes. Here’s a taste of […]
AI voice is moving into the core of the network. In the latest CPaaSAA Talk, Ralph Page of Radisys and CPaaSAA’s Andrew Collinson set out what that changes — and why the real contest is over who runs the conversation. Something shifted at MWC Barcelona this […]