This extract from CPaaSAA’s recent report AI Voice: Who Will Run The Conversation, gives an overview of where, how and why customers start their AI Voice journeys. Part 1 gave an overview of business benefits demonstrated by members’ case studies. Part 3, to follow, will explore […]
This edited extract from CPaaSAA’s recent report AI Voice: Who Will Run The Conversation gives an overview of business benefits demonstrated by members’ case studies, with highlights of 3x conversion rates, >30% booking conversion rates, time and cost savings, and 60% reduction in conversation times. It […]
This week’s The Inner Circle session was one of those discussions where you feel the industry quietly shifting. A small group of CPaaSAA members—operators, vendors, analysts—came together to go deeper on a topic that’s still early, but increasingly unavoidable. The session was led by Amandeep Khanuja […]
Every year, we get another “state of messaging” report. More channels. More volume. More growth. This one is different. Infobip just analyzed 3.8 trillion messages over 20 years — one of the largest datasets our industry has ever seen. And buried in the numbers is a […]
The CPaaS Acceleration Alliance has published a new report examining one of the fastest-moving areas in enterprise communications: AI Voice. The report, “AI Voice: Who Will Run the Conversation?”, explores how voice interactions are being transformed by AI and what this means for communications platforms, telcos, […]
A few weeks ago, CPaaSAA members got an early look at one of the biggest themes shaping the future of communications. During our February The Inner Circle session, Andrew Collinson presented a preview of CPaaSAA’s first AI Voice research paper — sharing early findings, industry signals, […]