Last week, I had the privilege of attending Orange Open Tech just outside Paris, an impressive three-day event that brought together over 3,000 attendees, including Orange’s own people, enterprise customers, developers, and business partners. The event, hosted in Orange Garden—Orange’s flagship innovation building—was transformed into a […]
The customer experience (CX) as we’ve known it has often been less than ideal. Think about it: disconnected channels, systems that don’t talk to each other, and agents scrambling to find basic information about the person they’re trying to help. This fragmented approach creates frustration—for both […]
Something interesting caught my eye on the way back from an event in Barcelona last week: Nokia has acquired Rapid’s technology and R&D unit. For those of us focused on network APIs and telco innovation, this move signals a significant step forward in building open ecosystems […]
Last month, I had the privilege of hosting a fireside chat with two incredible industry leaders: Mikko Jarva from Nokia and Mijo Soldin from Infobip. This conversation was part of the DevCon & Open Gateway Summit at MWC Las Vegas, and it turned out to be […]
Attending UCX in London last week, one thing became crystal clear: the UCaaS market isn’t about platforms and vendors anymore. Sitting in on a panel of four industry experts discussing the latest trends, it hit me—we’re past the days of arguing over which UCaaS platform is […]
In an era where digital transformation is paramount, the telecommunications industry stands on the cusp of a monumental shift, spurred by the resurgence of interest in telco Application Programming Interfaces (APIs). The CPaaS Acceleration Alliance Telco API Working Group, comprised of a broad selection of CPaaSAA […]
The world of communication technology is a thrilling frontier, and my recent experience at VON: Evolution Fall 2023 reaffirmed that. Surrounded by peers and pioneers from telco, media, blockchain and AI, carefully curated by (voice pioneer, innovator, inspirator) Jeff Pulver, I found myself immersed in a […]
A Meeting of Minds in Dubai Last week, the tech world descended on Dubai for Gitex 2023, held between 16-20 October. Think of it as a larger MWC, with a diversified palette of technologies, from AI to 5G. The Middle East, Africa, and APAC were well-represented, […]
As I reflect on my recent participation at the ROCCO Genesis event in Lisbon, a two-day conference dedicated to innovation in roaming and interconnect in the mobile industry, I find myself torn between admiration for the event’s ambition and a sense of concern about the industry’s […]
Summary: In a recent interview, Evan Kirstel brought together three seasoned industry leaders: Ralph Page from Radisys, Shahbaz Ali from e& Enterprise, and Ali Bouhouch from The Good Data Factory (GDF). The focus of the discussion was to share insights about the significant role of Communication […]